Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Happy with Trupanion
Vet clinic direct billed Trupanion. Very easy.
Insurer: Trupanion Canada
By: Elizabeth
Best pet insurance ever
I've been so grateful to have Trupanion as you guys are fast to pay. Without you I would have had to put my baby girl Montana down
Insurer: Trupanion
By: Debbie
Rep was helpful and pleasant.
Rep was helpful and pleasant.
Insurer: Trupanion
By: Heather
30-40 Days for Pet's Best to Service a Claim (That's what they just told me!!)
1. Pathetic Amount of time to reimburse for claims. Today I submitted a simple claim and the web page says it will take 30-40 days to settle the claim. WHAT??!! This isn't rocket science folks! 2. I know Pets Best doesn't care (it's obvious) but we had to pay this bill up-front. And the Pet's Best reimbursement 'team' doesn't seem to be in any rush to get us reimbursed for legitimate claims! Sad. 3. Ironically, Pet's Best is OK sitting on my reimbursement BUT THEY ARE SMOKING FAST COLLECTING MY MONTHLY FEES!! THEY ARE NEVER A MINUTE LATE. 4. Sadly, the only positive claims about Pets Best is that they are A GREAT PLACE TO WORK, OVER MANY YEARS. I guess it would be a great place to work if I could sit on claims for 30-40 days (their number, not mine!).
Insurer: Pets Best
By: Bob
I recommend Healthy Paws to everyone. They are wonderful!
I am very happy with this company. They review your claims right away and send payments fast. I recommend them to everyone I see who has animals. My dog had knee surgery 2 weeks ago and I received payment in one week after surgery. Best company!
Insurer: Healthy Paws
By: Susan
Great company to deal with
Great company. Easy to deal with. Process claims and reimbursements in a very timely manner. What more could you ask for?
Insurer: Healthy Paws
By: Nancy
Excellent Process and Positive Experience
My dog recently underwent major surgery. I filed the claims with the ASPCA insurance and within 3 weeks of filing the claim, the money was already in my account. The customer service is amazing and the they very clearly communicate with the customer ever step of the way. I would 100% recommend them for any other pet owner. The policies are great and as a pet parent you feel really taken care of.
Insurer: ASPCA
By: Cristobal
Very Quick claim
I took out insurance on my puppy because I was worried about her maybe eating something she shouldn't or suffering problems in her later life. Never did I imagine I would have to have her operated on at 8 months for a growth problem with her leg. As upsetting as it was to have her go through that operation the speed and ease of the claim process made the financial stress much less. Pet paws even sent me an email after the claim to check on her progress. I would recommend to anyone
Insurer: Healthy Paws
By: Katrina
Awesome and easy to use
Figo has already paid for itself when our dog had an unexpected injury. The app is so easy to use and claims are handled quickly. Anytime I've had a question they respond within a day or less. I couldn't be happier about our choice of Figo and I recommend it to others.
Insurer: Figo
By: Matt