Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Crooks
Classified my claim as a preexisting condition. This was the first time my dog been seen by a vet other than for shots, so it doesn't fall into the legal definion of pre-existing condition since it was not diagnosed or treated prior. After appealing twice I get the same answer that it is pre-existing. I'd rather save my money for the $8K surgery I will now have to pay for rather than sue them.
Insurer: Pets Best
By: James
Amazing Customer Service
The customer service at Nationwide is outstanding and truly one of a kind. They care about my pet just as much as I do. Filling out claims is super simple and straightforward and payments are always very timely. I highly recommend Nationwide Pet Insurance to all of my pet owning friends!
Insurer: Nationwide
By: Kari
I would like the insurance company to pay for prescriptions.
I have been well satisfied wi the insurance claims process and payment. I would like the insurance company to include prescriptions.
Insurer: Nationwide
By: Rodney
Very quick.
Trupanion is awesome! They don't waste any time. Where I took my dog does not take Trupanion so I had to pay the total bill. But Trupanion sent me my refund at a timely matter.
Insurer: Trupanion
By: Trycia
Could not have been easier
I used the app to submit my claim, a few days after I had a direct deposit in my checking account, it could not have been easier.
Insurer: Pets Best
By: Felix
We love this insurance!
We are so glad we got this insurance for all 3 of our cats we adopted 7 yrs ago. We decided to get it when they were kittens. It has been a real help when they go in for their annual physicals, dental cleanings and other procedures. Our Rebecca had to have 4 teeth pulled at the dental exam last month and we were surprised at how much we got back on that! It helps pay off that care credit card! It is so easy to file a claim. It takes just a couple of minutes and you are done. Then they direct deposit into your bank! Super easy! And they send birthday cards. They even sent an email checking up on Rebecca. How cool is that?
Insurer: Nationwide
By: Robyn
Claim review
While we appreciate the process in reviewing claims, the turnaround time for payment could be a bit quicker. We do appreciate it's done direct deposit.
Insurer: Nationwide
By: Glenn
Completely pleasant experience.
Filing claim was very easy and it was processed promptly. Representative even followed up to see how my dog was doing.
Insurer: ASPCA
By: Manny
Great fast service
Nationwide makes claim submission easy. I can file a claim via e-mail within minutes and always get a quick response and reimbursement. The reimbursement is done via ACH, no paper checks.
Insurer: Nationwide
By: Thomas
I am so glad that I have Nationwide insurance covering my precious fur-baby Gaither Brody!
I am so thankful that I have Nationwide Insurance covering my sweet Gaither Brody! This was my first experience with submitting a claim and it was such a simple process. They were professional and courteous and settled my claim within several days. Kudos Nationwide!
Insurer: Nationwide
By: Darbi