Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Excellent company, we love Trupanion
We love the easy portal for sending receipts, your excellent customer service and the speedy directly deposit of our reimbursements!
Insurer: Trupanion
By: Sue
So easy to submit and fast updates and processing.
So easy to submit and fast updates and processing. Money deposited right into my bank account. Can't get any easier than this. Also, so far all staff phone support staff have been very knowledgeable, courteous, kind and professional.
Insurer: Trupanion
By: Alison
Quick
Fast and easy to file. Payment deposit in no time to checking account.
Insurer: Trupanion
By: Frank
I got my check
It was nice to finally get some money back for my Vet bills 1st time that this has happened!
Insurer: Trupanion
By: Debbie
Easy to work with
I am pleased so far with the ease of turning in and receiving payment. Except for the first time we turned in a claim, all since have been very fast. Thanks
Insurer: ASPCA
By: Bruce
Somewhat clunky process, but easy enough to file a claim
The online portal is a little tricky to use and the steps for creating a claim online are at times contradictory. That said, once I figured out where to go it was easy to submit a claim. The payment back was quick and the explanation of benefits is easy to understand.
Insurer: Nationwide
By: Peter
Overall, i am so pleased. cusotmer service and response time could be better but I can't say anything negative otherwise!
Speed of claims could be faster, but once processed, money was sent instantly! Otherwise thankful to have this support in my corner!
Insurer: Nationwide
By: Amanda
The. Best
Easy paid quickly no hassle
Insurer: Trupanion
By: Kathy
Takes Forever to get Your Refund, but Submitting a Claim is Easy
Submitting a claim is super fast and easy, except that 9 out of 10 times they take over 10 days to get your refund. I'd switch and try a different pet insurance company but all of these dill hole companies decided to reject any pet with pre-existing conditions. So, I'm stuck with the one I've got.
Insurer: Pets Best
By: Rebecca
Came through when we needed it!
Pretty quick return on my claim!
Insurer: Nationwide
By: Elizabeth