Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Easy to use
The online claim process is efficient and easy to use. Communication is just enough. I believe the decision making on approval of claims is fair.
Insurer: Nationwide
By: Margo
Timely reimbursement
Timely reimbursement. I do everything electronically. It's a bit cumbersome because of the need to scan the reciepts, print the claim for and sign it, then scan that too, eventually scanning the entire package, but I'm sure it will get better.......
Insurer: Nationwide
By: Mark
Great Insurance for my dogs
Nationwide is the best insurance I can get for my dogs. The only thing that I wished they had was direct billing / point of service payment at the vet, the same way that we do helth insurance for ourselves.
Insurer: Nationwide
By: Alexander
The claim process is reliable, easy and time efficient.
I am very satisfied with the expediency of reimbursement . The faxing of claims and your thorough records make this an easy process. I would recommend your pet insurance to anyone who is shopping around!
Insurer: Nationwide
By: Linda
Needs to work out express kinks
Trupanion was amazing once the bill was paid. We have the express service and our 90% should be paid at time of service. However we had a bit of a problem. The vet said for weeks they were having trouble getting through for TP to pay for express customers.
Insurer: Trupanion
By: Anne
glad to get those checks before the credit card bill came due!
we were pleased to have all of his two incisions and necessary bloodwork and laser treatment covered and paid quickly after the vet faxed them.
Insurer: Nationwide
By: Rob
On line submissions take longer than advertised, but claim still done in a reasonable amount of time.
Nationwide has ads that say if you do online claim can receive payment in just a few days. That isn't true. Other than that is went well.
Insurer: Nationwide
By: Tobi
Speedy-Easy Claim Steps
Straightforward simple online paperwork, fast and concise communications via emails, fair pay outs, auto deposits!
Insurer: Trupanion
By: Julie
Easy claim filing and quick payment
I’ve found it quite helpful to have pet insurance and I find that it gives me peace of mind that when my dog needs treatment, it’s covered. I have both preventative care and illness coverage. Claim filing is easy, I just bring a form to my vet and they submit for me. I have automatic payments set up through my bank (for premium payment and for reimbursements), so I don’t have to think about paying my bill and my reimbursements get deposited directly to my account. Customer service has been very helpful and I’ve never had to wait long on the phone.
Insurer: Nationwide
By: Sara
Thank you!
I have only used the wellness portion of my policy so far, but I cannot ask for anything more. The claims have been processed quickly and my reimbursement was quickly deposited into my back account as well. I’m beyond pleased so far!!!!!
Insurer: Nationwide
By: Melissa