Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Well pet check up claim
Claim was easy to submit through app. Message said it was successfully received, but vet was contacted for invoice. Payment was easy through electronic payment.
Insurer: Nationwide
By: Paul
Great, quick especially with the automated payment option now available
I have to say I love the convenient online claim upload option. It works great and I can see my claims being processed by logging in to my account. I also just activated the automatic payment option they offer now. No more waiting for checks and having to deposit them. The reimbursement amount is being deposited straight to my account. It couldn't be any easier.
Insurer: Nationwide
By: Katja
Solid, caring company.
Terriffic people who truly care! I have had a policy for many furbabies over the yrs. Presently a cat and dog. Such a relief to know I can give the best care possible without the worry of $. My vet direct bills to Trupanion, so I dont have to worry about a thing. It's a no brainer to me! 🤸🏼♀️ love 🐶 🐺
Insurer: Trupanion Canada
By: Lynda
Super easy and quick!
I was really impressed with the simplicity of the claim process and the speed at which I received my disbursement. I also liked that I was able to fill out the form completely online without having to print anything and waste paper.
Insurer: Nationwide
By: Sarah
Quick and easy reimbursement
We had our 1st year check up, the online submission and reimbursement was quick and very easy. Took only a few days to receive our money directly into our bank account.
Insurer: Nationwide
By: Marie
Very Impressed
Being 64 years old, I have had many dogs in my life. Have thought about pet insurance but never pursued it. After researching several companies, and reading many reviews, I found ASPCA seemed to be the best fit for me and my French Bulldog puppy. Unfortunately he got an ear infection at an early age so I have had two claims thus far. True to their word, ASPCA processed both of my claims/payments very quickly (within 2 weeks) . It was also very convenient my payment was automatically deposited into my bank account. Their website is VERY user friendly and you can track your claim through that way or over your mobile phone app. Just recently, I had a phone call from their customer service asking how my pup was doing and my opinion on how I thought my claim(s) were handled. I was so pleasantly surprised, happy and very impressed at this customer service. In this world we live in, it is so hard to find this kind of treatment and it really made me feel like they truly cared how my pup was doing. Thank you ASPCA!
Insurer: ASPCA
By: Susan
Excellent and honest coverage!!!
My recent claim was a bit complex due to the nature of my kitty’s visit and took a little while longer than normal to get specialists notes. However, we have had this policy for over a year and it has been wonderful. Quick payments and easy submission of claims through the VitusVet app. Everything that they promise to cover is covered! Our whole pet wellness plan has been such huge sigh of relief! Love love love Nationwide!
Insurer: Nationwide
By: Rachael
unexpected benefits and ease of claims
When we got insurance we never imagined we would need it so soon. Our dog is only 2 1/2 years old and up until not she has only been to the vet for some scrapes and infections. Out of nowhere he was injured and we were looking at over 3500 in bills. We submitted our claim using out phone and three weeks later they approved our claim just like that. No questions. Our dog is doing better and our relieved that we can use that money we saved on something else as I am on disability and we our on a fixed income.
Insurer: Nationwide
By: david
I spent my money wisely.
You have an easy process.
Insurer: Nationwide
By: Dawnelle
Good coverage
The response time for reimbursement has definitely improved.
Insurer: Nationwide
By: barb