Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
Other Categories
exceptional service
claims processed very fast, better than human private health insurances
Insurer: Nationwide
By: Aida
Thank you for your support!
I have two young dogs covered by Healthy Paws, it's has definitely been worth the cost. They love to get themselves into trouble! When my dog needed emergency surgery I was able to focus on my dog and his health, instead of having to worry about the cost of the surgery and hospitalization. After submitting a claim the company quickly deposited my reimbursement. They also contacted me afterwards to check in and see how my dog was doing.
Insurer: Healthy Paws
By: Kelsey
Amazingly easy and quick payment
I wish insurance claims for huma's were this efficient and easy! Thanks for making it so amazingly quick!
Insurer: Nationwide
By: R.S.
App makes it very convenient to file claims and the claims get processed very fast
My dog had a bowel obstruction and required surgery. Overall the bills were a little over $10,000 with 2 ER visits, a regular vet appointment and the surgery. With insurance I ended up paying a bit over $1,000 which was doable compared to the actual bill. It is very convenient to file claims and the claims get processed very fast. This all makes it so you can focus on caring for your pet. Thank you healthy paws.
Insurer: Healthy Paws
By: Gloria
Awesome experiences
I wish I had invested in pet insurance through Nationwide with my previous pets!! Everything has been fantastic thru y’all. From claims to payment you’ve made it such an easy experience.
Insurer: Nationwide
By: Susan
Nationwide is the absolute Best & only Pet Insurance Company I would recommend!! 10 Stars!!!
When we got Coco (French Bulldo) as a Puppy we though it was important to get pet insurance. I researched a bunch of providers for value, coverage and deductibles. While researching i contacted my employee benefits group and found out Nationwide Pet insurance is offered though my work benefits program. After much research we chose Nationwide. It was the best & right choice. Very informative, great coverage, (mobile app with VitusVet for mobile claim submissions, fast payment reimbursement. We got another Frenchie "Brady" and added him to the policy. Thanks Nationwide!!
Insurer: Nationwide
By: Erik
Trupanion--THE BEST pet insurance!!
Flawless!
Insurer: Trupanion
By: Linda
Claims Rejected because of glitch on Nationwide's end & more!
My vet has gone to paperless documentation during the COVID-19 crisis. Because of that, I upload my documentation via the "attach PDF" button. I can see the PDF is attached when I submit the claim, however, each of my last 2 claims were rejected for missing documentation. The only option I have then is to mail the appropriate paperwork in, massively slowing down the payback times for these visits. The middle of a pandemic isn't the most convenient time to have to wait around for money. On top of that, my vet does not provide diagnosis on receipts. Never has, never will. I have had multiple claims kicked back because of this. Instead of calling the vet, I am docked and have to go track down the information and mail it in. This is especially frustrating because I was just docked almost $100 for a missing diagnosis on his yearly check-up. There's no diagnosis at a check-up. Now, not only do I have to go track down this information and mail it in, but I also have to explain to the insurance company that a diagnosis wasn't required on the claim. I went through the first year of using this company with minimal issues. We're one month in to his second year and I can't wait to get out. This has become nothing but a hassle. (PS - I emailed about the Attach PDF issue yesterday and still haven't heard back. Solid)
Insurer: Nationwide
By: Jessica
Easy to file claims, easy to get reimbursed
I have had Healthy Paws for four years now. I have never had to use it extensively until now. My dog had a cancerous tumor and recurring UTIs. Over the course of three months, she wracked up $2,000 in medical bills. This insurance has covered most of it. I think I ultimately paid $800 out of pocket in order to reach my deductible. Now that I have hit my deductible, I no longer worry about the cost of treatment. I can focus on getting her whatever care she needs. It is such a relief to have pet insurance at this time. I paid about $30/month for four years. Even if I had stashed all that money into savings, it would not have been able to cover my dog's medical expenses over the past three months. Plus, having insurance gives me peace of mind that I can give my dog whatever care she needs going forward. It has even changed the conversations I have with my vet around her care. Knowing I can spend the money for chemotherapy, drugs and surgeries means we can try treatments that give her a better chance of going into cancer remission. My claims are usually reviewed within a day, and refunds are issued within five days, but often sooner than that. I have never had an issue getting them to cover medical expenses. Filing a claim is easy. I just send them a picture of my bill through the mobile app. I honestly could not be happier with this insurance company. I did a lot of research before choosing a pet insurance. I know some companies are willing to take your money each month and then not cover procedures that they should. I am so happy I went with Healthy Paws. I tell all my friends with pets that pet insurance is a worthwhile investment.
Insurer: Healthy Paws
By: Stephanie
They are wonderful people with excellent service-great to deal with.
They actually pay the claims that they say they are going to. The people are wonderful to work with and payments are speedy. Just a joy to work with.
Insurer: Nationwide
By: Donna