Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Great pet insurance
Easy to submit claims and fast payments. Different insurance coverage options which is great.
Insurer: Nationwide
By: Sue
Grateful
Submitted my claim, got a refund for most of my bill quicker than I thought, no questions asked. 👍 My only concern is there should be some preventative maintenance allowance. You say you don't pay for boarding. I get it. But if I hadn't have had boarded Rusty I would have had a reopened wound and another ER visit plus more stitches. I did try one day and yup back to vet to help wrap his tender tail. That equals more money than just boarding him so the vet can make sure he doesn't pull bandage off again. He has a big head and wore the largest cone offered 24/7 but he could still reach his tale and pull bandage off. Thus why boarding him made more since. Preventative maintenance. He was only day boarded when I was at work.
Insurer: Nationwide
By: Diane
Good insurance program but website is a bit rough
Good insurance program. They have paid out fairly and payments are timely. There were some hiccups with the on line claims this time so it took time and patience to get the money to my account.
Insurer: Nationwide
By: Charlie
Insurance was a good idea.
It was smooth and no surprises.
Insurer: Trupanion Canada
By: Natalie
Peace of Mind
Trupanion is straight forward in their process of collecting claim information and very efficient in payment. They give me peace of mind when it comes to taking care of my pet.
Insurer: Trupanion Canada
By: Kathy
Your turn around for reimbursement is amazing.
Your turn around for reimbursement is amazing.
Insurer: Trupanion Canada
By: Carol
Reliable
Refunds are quick and easy!
Insurer: Nationwide
By: kristeena
Great claims processing and customer service!
Submitting claims via the app couldn't be easier! It just takes a few minutes. I love it. And while doing my research for pet insurance your rep was patient and very helpful. Glad I went with you guys!
Insurer: Nationwide
By: Michael
Quick reimbursement
Easy claims processing and quick reimbursement
Insurer: Nationwide
By: Lisa
Never Easier than Nationwide
Nationwide has always made it simple for me to file claims because they are right there in the VitusVet application I use on my phone.
Insurer: Nationwide
By: Paul