Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Quick payment
At point is sale, you took care of the bill. Thank you
Insurer: Trupanion
By: Robin
Easy claim process
Very quick and easy process!!! Received the claim money within two days from submitting with a break down of what was and wasn't covered. I was able to do this all online and received communication about the process throughout. Very happy with the excellent service.
Insurer: Trupanion
By: Alexandria
Veterinary staff were very positive about dealing with Trupanion and the payment arrived within a week after services.
Veterinary staff were very positive about dealing with Trupanion and the payment arrived within a week after services. All my interactions with them has been very positive.
Insurer: Trupanion
By: Nanette
Super Convenient & Fast!
We are so happy with the excellent and fast payments from Trupanion for all our dogs. Now our veterinarian's office will file the claim for us which makes payment straight to them and saves us faxing or mailing our claims. Thank you!!
Insurer: Trupanion
By: Eleanor
Trupanion is excellent
Your response was immediate. Your claim submission process was simple and your resolution of the of the claim was excellent.
Insurer: Trupanion
By: John
excellent and efficient service.
Called prior to filling claim to ask if procedure qualified. They were very prompt,courteous,proffessional. At the end of our conversation they said good luck with my dog and called him by name,and asked me to give him a hug for them. Staff is so caring. They make you feel important and your dog special. Process was all completed including payment within a week. Thank you to Trupanion staff.
Insurer: Trupanion
By: fran
Thank u for paying my claim so quickly!!
During this hard time, Trupanion received my claim on Saturday and had the money in my account by Tuesday! Thanks Trupanion!!
Insurer: Trupanion Canada
By: Demetria
Direct Deposit Reimbursement
Need an easier system to be reimbursed via Direct Deposit!
Insurer: Nationwide
By: Willie
Help even with Cancer!
I'm so happy I'm insuring my pet with you. The expense of my dogs treatment is very high but your claims process is so easy and the payments come to me very quickly!! Your CSR's are all very kind and helpful which is nice when you're dog is battling a critical, potentially fatal condition. Cooper has responded well to treatment and is on his way to a full recovery!! Thank you Trupanion! Thank you from all of us!!
Insurer: Trupanion
By: Jeff