Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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No worries
I was making my own claims online until I found out my vets office can send it in. It was great, I picked up the prescription after paying upfront and went home. 2 days later my rebate had been deposited in my bank account. One less thing I have to think about. Thank you Trupanion
Insurer: Trupanion Canada
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Great service I like to be able to call and speak to an advisor.
Great service, I like to be able to call and speak to an advisor. I also like how I can balance the monthly payment and coverage to make it work for our family.
Insurer: Trupanion Canada
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Kisses & Mom's experience with Trupanion
I did not have to worry about anything only my payment. It was still costly, but so much better than having to pay the whole thing. Thank you for your quick response and concern. I so appreciate it. There is one thing I couldn't understand about my cost though and maybe you could explain it to me. I understand that I had to pay the tax, exam and my deductible, but I don't understand the 10% before taxes. Thank you again for your swift reaction and kindness
Insurer: Trupanion Canada
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Claim
The claim process was quick and easy. However, i just want to verify how i am getting paid? If it is by check, when am I getting my check? Thank you.
Insurer: Trupanion
By:
Great service with Trupanion!
trip anion is a great company and it has been very easy to download my vet bills and I am reimbursed quickly.
Insurer: Trupanion
By:
Need alot of improvement
The cost of the insurance isnt bad. Getting the information in to make claims is difficult, putting information to male a claim is difficult. Getting correct information from customer service is difficult. This last claim went through fine. I was happy with the recent improvement in getting the claim processed. However, I am always worried the claim may not be covered.
Insurer: Embrace
By: Angela
Very pleased with Trupanion
We have never experienced a problem when submitting a claim to Trupanion. The process is easy and the response time after document submission has usually been within a week.
Insurer: Trupanion
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I like the fast turnaround
I like the fast turnaround once you put your claim in and how friendly the people that work there are!
Insurer: Spot Canada
By: Yvette
I like the fast turnaround
I like the fast turnaround once you put your claim in and how friendly the people that work there are!
Insurer: Spot
By: Yvette
due to the state of emergency expected drug shortages and vet closing I should be able to submit and be paid for HW meds!
My. City is in a state of emergency, I have 5 insured dogs who only have one HW pill each. I have been told I am not able to buy and submit a claim because I have to wait until May 1st with my new policy. My vet is anticipating closing her office due to the pandemic and has advised of potential drug shortages. If she is closed or the drug I use is not available I won’t heart worm pills for my dogs! I’m upset that there is no solution besides me paying out of pocket and not being reimbursed or waiting and hoping my vet is back to regular hours and the product doesn’t have a shortage. I don’t think it’s a fair position to be in. I pay nearly $4,000 a year for this insurance!
Insurer: Nationwide
By: Ronda