Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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The Insurance itself is very good.
I have a problem with the submitting of claim forms. Especially when I see I have done everything and then I find I am missing an invoice or a claim form and having to resubmit again is very time consuming. I am also having problems understanding your claim form website and sometimes I cannot even get to it. I still feel that I have not been reimbursed for flea and tick as the bill is not broken down as to what was paid. The payment is a limp sum figure. This my gripe. Sorry
Insurer: Nationwide
By: Kathleen
Amazing service
I was really impressed with how fast and efficient the claim for Kai was processed. The whole process was very easy and short. I am really happy with your company.
Insurer: Nationwide
By: Rucsandra
Nationwide is like extended family in these difficult times
The coverage provided, the ease of claim submission, the speed of response, the personal contact - makes Nationwide the best.
Insurer: Nationwide
By: Joanna
Great
Easy way to submit claim. Well informed of claim status during review. Ease of payment.
Insurer: Nationwide
By: Julie
Very happy!
My dog had major unexpected dental issues - it was SO nice to know we were covered. I submitted the claim using the new app, and got paid electronically. So easy!!
Insurer: Nationwide
By: Michelle
Easy Peasy
Just a few clicks and a snap on the app and BOOM, claim submitted. Reimbursement time is fast as well.
Insurer: Nationwide
By: Brian
Fast Response
Received reimbursement check about one week after I submitted the claim. Insurance covered 90% of cost for health check up, vaccinations, heart worm, flea & tick meds.
Insurer: Nationwide
By: Rob
Very easy and pleasant process
It was a very easy and pleasant process to enroll my doggie Connor in Spot Pet Insurance. As soon as a claim in processed I will be able to review further.
Insurer: Spot Canada
By: Irma
Everything was simple efficient and quick.
Everything was simple, efficient and quick. No problems.
Insurer: Trupanion Canada
By: Nancy