Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
Other Categories
NEED BETTER EOB
always pay promptly. wish you had better EOBs
Insurer: Trupanion
By: Frankie
INCREDIBLE SERVICE AND RESPONSE TIME
Quick processing of ACE'S claim. Payment quickly made and back into our account. During the coronavirus pandemic, it is nice not to have to worry about when payment will be made. Thank you
Insurer: Trupanion
By: Kathleen
Fast and Efficient
Quick response time. I had my refund in my bank account within 3 days.
Insurer: Trupanion
By: Amanda
You have been wonderful to me & Angus.
You have been wonderful to me & Angus. I appreciate the prompt payment, exactly 1 week from his appointment and I receive my cheque. Kudos to Trupanion and thanks so much. It helps in these trying times that we all are experiencing..
Insurer: Trupanion Canada
By: Brenda
Outstanding
I accidentally cut the tip of Pepper's tail off. Her first night was spent at the emergency hospital. She had excellent treatment there. The next day she was transferred to our vet for observation and continued IV fluids. Her tail now is doing the happy dance although with much shorter hair. Our Nationwide claim was processed quickly. Without Nationwide the cost would have been very hard on us! Thank you!!!
Insurer: Nationwide
By: Myrna
Thank you so much, I would have lost my girl years ago had it not been for Trupanion
Getting Trupanion insurance for my dog was one of the best things I have ever done. You have save my babies life. You have paid out far more than I have paid you. I have never seen an insurance as good at taking care of us as you are. I receive direct deposit within a couple of day after my vet turn in my paper work. Even my vet is amazed at haw good you all are. She had put out your infor in her office. Thank you so much, I am so glad I found you.
Insurer: Trupanion
By: Shirley
I recommend Nationwide to all of my friends.
Nationwide has been so easy to put in claims, especially now that you can do it online. They are quick to respond and quick to pay the claim. I am very grateful, because the last few years have been difficult. My dog has had several health issues, so having Nationwide has been a blessing, otherwise I would not have been able to afford to keep her alive. Thank you so much Nationwide!!!!
Insurer: Nationwide
By: Cathy
Within 7 business days, I received a check ...
After researching Pet Insurance companies and asking around to my friends, I decided on Healthy Paws Pet Insurance for my adopted rescue dog-Harry. Six months after adoption, when Harry was just under 2 years old, I went on a cruise. While at sea (with no wifi or internet), and Harry with a pet sitter, he ingested things he should not have while she was at work. After excessive vomiting and diarrhea, she contacted my daughter who rushed him to the vet, and then on to the vet hospital. After emergency surgery, the vet bills came to over $3,900.00. I got home from the cruise to these insurmountable bills. I contacted Healthy Paws immediately, first through my app, and then via email. They asked for copies of the bills and a history of his vet visits (have this at hand) which weren't many for Harry as I only had him a month. I spoke with their rep on the phone once and he was understanding and helpful in explaining my benefits. Within 7 business days, I received a check paying 80% of the vet bills (minus my deductible and the $40 initial vet visit which is not covered in your insurance). Thanks to the vet for saving Harry's life! Thanks to Healthy Paws for making it possible for me to be able to afford to save my dog's life! Betsy F.
Insurer: Healthy Paws
By: Betsy
The very best out there!
I love Healthy Paws Insurance - they are hands down the best out there. Claims are very easy to file - just upload your receipt. I have never had a problem with them in 3 years. They even emailed to check on my baby's health after he had an emergency procedure. You can't go wrong with Healthy Paws - Best decision I ever made!
Insurer: Healthy Paws
By: Lisa
The best possible pet insurance.
Fast turn around if claims with direct deposit available. No cap on reimbursement with fair assessments of claims. Friendly service and easy claim forms and submission. What more could one ask for?
Insurer: Trupanion
By: Joanne