Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Streamline EClaims
I wish it were easier to claim electronic reimbursements. Using zelle, PayPal or Venmo would be better solutions that whatever the you use now. I’ve been locked out so many times that I just went back to paper checks
Insurer: Nationwide
By: Christopher
Worth every cent!
Anyone who owns a cocker knows they come with “issues” lol. It’s usually the ears, but my boy decided to completely tear his ACL and partially tear his meniscus! The surgery was expensive and Trupanion came through quickly with my reimbursement:) I did everything online and was so impressed with the communication along the way. My boy is 9 now and his ears have started to play him up. He takes allergy meds and I claim for those too. I know that the premiums are pricey , but worth every cent in my book. Would highly recommend!!
Insurer: Trupanion
By: Lynn
Pets Best was there for me and my Doberman when he needed emergency surgery to save his life.
My Doberman went into Torsion (AKA Bloat) at 6 PM, right after our regular Vet closed so we rushed him to the closest emergency Clinic where they performed emergency surgery to untwist his stomach and save his life. I knew Pets Best had my back so I didn't even consider the expense but instead could focus on saving my beloved dog's life. He is alive and back home recovering thanks to quick action on my and the emergency Clinic's part. Pets Best was there for us all the way. The Claim process was simple and swiftly completed. I had signed up for Direct Deposit and the Claim was processed and settled surprisingly quickly and very fairly. My experience was so positive I have already recommended Pets Best to several friends. I highly recommend them!
Insurer: Pets Best
By: Kathy
Thank you!!
Very easy to submit claims and got reimbursement very quickly.
Insurer: Nationwide
By: Carey
Fast response to requests on fee and authorization to see doctor to take care of my dog.
Fast response to requests on fee and authorization to see doctor to take care of my dog.
Insurer: Trupanion
By: Chau
Quick connection to a friendly human being!
Quick connection to a friendly human being! Melissa wasted no time in helping me find where I change my credit card on file for future accurate billing. The former card had been compromised.
Insurer: Trupanion
By: Sharon
Quick response
Quick response and deposited right into my bank account.
Insurer: Trupanion
By: Brenda
Always prompt with the process from the time of event to billing
Always prompt with the process from the time of event to billing
Insurer: Trupanion Canada
By: Debbie
Worth Every Penny
Quick and efficient, Trupanion has paid for itself many times over.
Insurer: Trupanion
By: Catherine
Fast teimbursement process
The claim process was quick and turnaround time for reimbursement was great. Would be better if my vet direct billed.
Insurer: Trupanion Canada
By: Teresa