Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Timely Claim Processing
Blue Pearl Veterinary Hospital was where I first saw the Trupanion brochure. I had just put my Bichon Megan to sleep due to a cancer mass found in her intestinal wall that had metastasized to her lymph system. I knew that I would one day want another dog. Upon getting another female Bichon I found the brochure and contacted Trupanion to obtain a Pet Health ?????????????????? policy for my new Bichon. Because Blue Pearl processes Trupanion claims, the filing of the claim was seamless. Trupanion paid their part of the claim and I paid mine, Thank you for your timeliness and help!
Insurer: Trupanion
By: Vicki
Totally satisfied
Just like my previous experiences, service was fast, friendly and payment was what I expected. You guys are great!
Insurer: Trupanion
By: Patricia
Great response
Online filing was quick and easy. Response time for claim payment was very fast. Direct deposit of reimbursement was great.
Insurer: Trupanion
By: Thomas
Quick reimbursement!
Quick reimbursement, the direct deposit is excellent.
Insurer: Trupanion
By: Kim
Quickly able to add my new puppy
Quickly able to add my new puppy
Insurer: Trupanion
By: Tim
So Impressed With Trupanion
Smooth, fast claims experience, and your paying the vet directly was sooooo convenient! My adult daughter was so impressed that she might look into getting a policy for her cat
Insurer: Trupanion
By: Valerie
Great Pet Insurance
I love Trupanion. You take a photo of the invoice from the vet and upload on their site-very simple- and they take care of the rest. I just got $2100 back on a $2300 bill. And the money goes directly into my checking account. So worth the reasonable monthly payments.
Insurer: Trupanion
By: Jessie
very easy to sign up and understand the information on site
very easy to sign up and understand the information on site
Insurer: Trupanion
By: honora
Always friendly compassionate understanding people when I call and helped me with my billing issue.
Always friendly, compassionate, understanding people when I call, and helped me with my billing issue. Won't use any other pet insurance company ever!
Insurer: Trupanion
By: Kaj
Easy to submit claims online like the text feature and email updates on claims processing and customer service is always helpful and pleasant!
Easy to submit claims online, like the text feature and email updates on claims processing and customer service is always helpful and pleasant!
Insurer: Trupanion
By: Donna