Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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I felt like a valued customer
The rep I spoke to was very nice & polite. I called for a variety of reasons, such as updating payment method etc. I felt like a valued consumer.
Insurer: AKC
By: Teri
EXCEPTIONAL CUSTOMER SERVICE EACH AND EVERY TIME I CONTACTED TRUPANION REPS.
EXCEPTIONAL CUSTOMER SERVICE EACH AND EVERY TIME I CONTACTED TRUPANION REPS. SIMPLE EASY CLAIM SUBMISSION AND FAST PAYBACK.
Insurer: Trupanion
By: Denis
Vet employee and client
I work at the vet office as well as being a client and we love working with the online portal it is very easy to submit claims and the payment is instantaneous as well as very quick to the owners as well
Insurer: Trupanion
By: Danielle
Very helpful customer service on the phone easy to upload invoices
Very helpful customer service on the phone, easy to upload invoices
Insurer: Trupanion Canada
By: Emma
The best
Exceptional service. I would highly recommend it to anyone. Fast prompt refund
Insurer: Trupanion
By: Alan
Great service
I submitted my claim electronically and it was processed quickly. I was notified of the disposition of the claim. Service was great.
Insurer: Trupanion
By: Anne
Survey
Very easy to sign up. Sales lady was very good at explaining Trupanion Ins.
Insurer: Trupanion
By: Dennis
Great service
Always prompt payment to the veterinarian!
Insurer: Trupanion
By: Patricia
Staff is great and compassionate unfortunately Trupanion clearly has no interest in rushing payments which is destroying me financially as I have to get huge bank loans at high interest until I get reimbursed.
Staff is great and compassionate, unfortunately Trupanion clearly has no interest in rushing payments, which is destroying me financially as I have to get huge bank loans at high interest until I get reimbursed.
Insurer: Trupanion Canada
By: Dora
Staff is kind and helpful but in the end Trupanion is still not willing to expedite payment so I will still need to take extensive bank loans to pay for procedures on my poor little boy until I get reimbursements.
Staff is kind and helpful, but in the end, Trupanion is still not willing to expedite payment, so I will still need to take extensive bank loans to pay for procedures on my poor little boy until I get reimbursements.
Insurer: Trupanion Canada
By: Dora