Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Super impressed with the new process to submit a claim and how quickly the payment came to me.
Super impressed with the new process to submit a claim and how quickly the payment came to me.
Insurer: Nationwide
By: Sherry
My first time using my insurance have not got a response or payment yet.
My first time using my insurance, have not got a response or payment yet...
Insurer: Trupanion
By: Troy
Great company after initial nightmare sorted out.
I was super excited to see that Nationwide offers wellness and reimburses 90% of covered expenses. The monthly rate is reasonable and the deductible is reasonable as well. However, it is advertised that medical records are not needed to submit claims. Upon submitting my first claim, I got a notification that medical records were needed. Then when I sent them in I got a notification that they were only partial. The entire, complete record had been sent in. Emailing customer service was a nightmare. All they would tell me was that the claim was denied due to incomplete medical records. They could not tell me what was still needed. After months of frustrating emails, I finally called and talked to someone. They fixed my issue immediately and from then on I have had no problems. Submitting claims is super easy through the vitus vet app on my phone. Reimbursements can be automatically sent to my bank account which is very convenient. I'll be honest, I was ready to cancel my insurance and ask for my money back until I talked to customer service on the phone. Now I'm glad i didn't, as I have been reimbursed for every claim I have filed so far.
Insurer: Nationwide
By: Amber
Ease of claims
Claim process is so easy. I fill out my form and fax it over. I get a response in one day and payment is very fast. Best insurance plan I've ever had.
Insurer: Nationwide
By: Mari
satisfied
the process from filing a claim to payment seemed to take a long time but overall I was satisfied.
Insurer: Nationwide
By: Rosenda
convenient and fast claims filing
convenient and fast claims filing
Insurer: Nationwide
By: ARIEL
Having pet insurance makes decisions about medical care easier.
We adopted a dog with seizures knowing that could not be covered, but having coverage for everything else is a blessing. Our beagle-basset mix certainly has a lot of unusual problems! Some of our vet bills have been extensive. Nationwide makes it easy to submit a claim and get reimbursed promptly.
Insurer: Nationwide
By: Kris
Claims processing
We've recently had some medical issues with our English Lab, Tar, and we appreciate the ease of submitting claim forms on line and the quick turn around time in reimbursement.
Insurer: Nationwide
By: Annie
Quick and Easy
I went to an emergency vet visit off hours because I was afraid that my dog hurt herself playing ball. Was seen [relatively] quickly. I attached the email receipt to the online claim and received a reimbursement in under a week. Thanks!
Insurer: Nationwide
By: Gil
Seamless process and experience, and stayed true to reimbursement!
One of the easiest things I've ever done. I uploaded a picture of the invoice from the vet, and within days I was reimbursed directly to my bank account.
Insurer: Nationwide
By: Brian