Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Sometimes I have to dispute the claim and I win - not sure what the problem is
Sometimes payment takes a long time - I would recommend but warn folks that you might need to dispute the claim. That should not be.
Insurer: Nationwide
By: Ave
Nationwide Pet Insurance has been a blessing!
Nationwide has been a great insurance to carry on my dogs! My claims are handled and paid quickly! Nationwide has been a blessing! Thank you for all you do!
Insurer: Nationwide
By: Pam
Amazing coverage and quick payment
Quick review of claim and payment. No hassles ever with the claims I’ve submitted. I highly recommend Nationwide Pet Insurance to everyone with a pet.
Insurer: Nationwide
By: Todd
Easy and Quick. Excellent communication.
I am so happy I purchased this insurance. It is so quick and easy. I only wish our personal insurance was this easy!
Insurer: Nationwide
By: Jo
PENELOPE’s ALLERGIST APPT
Nationwide is always prompt when received a claim as well as sending payment. Very easy to file a claim
Insurer: Nationwide
By: Marjorie
SO worth the cost!
Love how easy it is just to submit my claim right from my phone! I’m always refunded for the visit within 2 weeks at the latest and it’s direct deposited right into my account! What’s also a peace of mind for a pet owner is that there wouldn’t be any hesitation to get my dog the best care, preventative or not routine, knowing that her insurance will be so helpful! Would highly recommend!
Insurer: Nationwide
By: Amber
Ver professional
I wasn't expecting to get the money back for the first payment. But being that we only had this for 4-5 days, we ended up getting it back. The person was so nice and was very professional. Thank you
Insurer: AKC
By: Jacob
Great experience getting insurance
It was easy and I was able to use the chat to ask questions about the policy to make an informed decision
Insurer: Trupanion Canada
By: Ariane
We always receive outstanding customer service and prompt payment.
We always receive outstanding customer service and prompt payment.
Insurer: Trupanion Canada
By: Joann
Complete Satisfaction
I decided to protect my pup when I received her at 4 weeks old. I invested in Nationwide Pet Insurance and have been extremely satisfied since. Gracie Lou has had normal visits, i.e. vaccinations, teeth cleaning and thank goodness, no severe medical issues. When I started with NPI, I had to mail the claim in. I'm in Thibodaux. NPI is in California. Patiently, I waited and was reimbursed what I was entitled to according to policy. What I am extremely happy about is the latest "online claim" and payment results in less than a week!!! Kudos to you....and to me. I am very pleased with the bank transactions regarding the payment procedure. I love receiving news about pets in general, safety issues and tips, etc. I would like to enter the sweepstakes, but I don't know many pet owners that want to invest in pup coverage. So without friends to recommend, I cannot enter. Too bad. Now since I enrolled in NPI, my premium as gone up. THAT, I DO NOT LIKE. So if at all possible, please keep the premium at a minimum low. If this gets too expensive and the economy continues to go down, I will be forced to stop as i have other priorities financially speaking to meet. Overall, thanks for a great experience, satisfaction highly met. Good day.
Insurer: Nationwide
By: Lisa