Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Trupanion is the BEST!
As always, Trupanion paid the claim quickly on our dog's on - going condition. Trupanion made this whole treatment process manageable and let me care for our dog instead of worrying about paying for his treatment.
Insurer: Trupanion
By: Sharon
Peace of Mind
The kennel where we bought our puppy recommended Trupanion. Our Veterinarian recommendedTrupanion! When I called Trupanion I was met with a friendly knowledgeable person who was patient and thorough with his facts and presentation! Great service at a great price for our new puppy and It gave me peace of mind!??
Insurer: Trupanion
By: Sandra
Tremendous Help!
The process was very timely and the preauthorization was a HUGE help as it would have been a very large bill for me to pay in advance. Thanks for working with me so quickly and professionally!
Insurer: Trupanion
By: Andrea
A great experience.
It was quick and efficient.
Insurer: Trupanion Canada
By: Joy
This is why we got pet insurance
We had debated getting pet insurance in advance of picking up our new mini Poodle puppy Nellie. After much research and weighing the pros and cons, we selected Healthy Paws. When she was 11 1/2 weeks old, she broke one of her rear legs which required surgery to set it. The surgery was an absolute success, but the over $4,000 cost was a shock. I submitted our claim not really knowing what to expect. Within a couple of days I was notified that they needed our pup’s full medical history and notified again two days later that they’d received it. 10 days later I received an email telling us the claim had been accepted and we’d be receiving a check shortly. Nellie has recovered beautifully and our experience with Healthy Paws couldn’t have been better. Thank you!
Insurer: Healthy Paws
By: Mark
Nationwide make it so easy to file a claim and responds in a timely manner
Nationwide makes it easy to file calim
Insurer: Nationwide
By: Ann
Excellent
Nationwide Pet Insurance provides consistently outstanding service with ease of submitting claims, expedient and fast reimbursements, and very professional and compassionate customer service agents.
Insurer: Nationwide
By: Ashok
Thank you
I appreciate how simple it is to file a claim online and know that the reimbursement is being worked on. It’s seamless and efficient!
Insurer: Nationwide
By: laure
The best insurance we've ever had
Our dog's Cystotomy went well this Spring save for a not uncommon bladder infection that was soon cleared up with an antibiotic. The pre-op to post-op claims (5) that we filed were processed and paid in full according to the terms of the policy in a prompt and professional manner. We couldn't be more pleased.
Insurer: Nationwide
By: Gudrun
Quick and easy claim process and payment is much appreciated.
Life is super busy so I REALLY appreciate the quick/easy claims and payment process. The VitusVet app is great. The only reason I couldn't give 10/10 is that it's difficult to update vet information once it's entered and the accepting payments process was a bit annoying initially until I figured out how to automatically have sent to the same account every time. The level of coverage is also impressive. I wish my medical insurance would be this easy to deal with.
Insurer: Nationwide
By: Mara