Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,029 total
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Great Experience
because it was easy to sign up and the website was informative and clear in direction
Insurer: Trupanion
By:
I feel that a little bit more should be covered without the 1000.
I feel that a little bit more should be covered without the 1000. deductable\. Even a small amount could be covered for emergency room attendance The monthly charges are higher since I first started. Thankfully I have not had any serious problems with my dog. The young lady I called when checking my address was very helpful
Insurer: Trupanion
By:
Trupanion Ins associates are VERY prompt in settling claims and I love that they will reimburse my bills 90% for my dog's lifetime.
Trupanion Ins associates are VERY prompt in settling claims and I love that they will reimburse my bills 90% for my dog's lifetime. What a comfort to know how protected we are! Thank you
Insurer: Trupanion
By:
We are a new member this process has taken way too long for a $90 claim for an ear cream.
We are a new member, this process has taken way too long for a $90 claim for an ear cream.. Apparently, your people were waiting for a vet report after 3/20.. I told your people we switched to a new vet with a mobile service due to the virus and the first vet no longer serviced our dog ..and the new Dr saw her only once for annual shots and this minor ear issue... I'm not pleased.. I'm not canceling yet but getting close too.. My friends said you're great I'm not convinced
Insurer: Trupanion
By:
What wonderful service !!
We had an excellent experience with Trupanion. We put in a large claim on-line on a Sunday afternoon and 90% of its value was paid into our bank account on the following Tuesday afternoon. Can thank you enough for making things so straightforward at what was a worrying and difficult time.
Insurer: Trupanion
By:
100% recommend
Claim was easy, quick and exactly the amount expected. Takes some of the stress out of having a sick kitty.
Insurer: Trupanion Canada
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accurate
it was fast and also explained properly
Insurer: Trupanion Canada
By:
Client oriented company!!
I was impressed with the efficiency and promptness with which claims were responded to and handled. Communications were concise and clear. Checks were promptly cut and mailed. Option was presented for faster payment if I allowed the company to do automatic deposits. But the hard copy was sent without any long delay. I was very impressed with how professional and customer oriented the company strives to be and succeeds in being.
Insurer: Trupanion
By: