Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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very easy to sign up and understand the information on site
very easy to sign up and understand the information on site
Insurer: Trupanion
By: honora
Always friendly compassionate understanding people when I call and helped me with my billing issue.
Always friendly, compassionate, understanding people when I call, and helped me with my billing issue. Won't use any other pet insurance company ever!
Insurer: Trupanion
By: Kaj
Easy to submit claims online like the text feature and email updates on claims processing and customer service is always helpful and pleasant!
Easy to submit claims online, like the text feature and email updates on claims processing and customer service is always helpful and pleasant!
Insurer: Trupanion
By: Donna
Trupanion has always been extremely helpful and have always paid our claims immediately.
Trupanion has always been extremely helpful and have always paid our claims immediately.
Insurer: Trupanion
By: Chris
easy set up for new pets.
easy set up for new pets. easy to get in touch with someone. switched some information without much hassle.
Insurer: Trupanion
By: Sabrina
First time making a claim
Entire process was complete in one day.
Insurer: Trupanion
By: Ron
Easy website.
It was pretty easy to sign up. Everything was self explanatory. I like that in a website.
Insurer: Trupanion
By: Tammy
Delayed reimbursement & No HELP.
My vet bill was already paid, I submitted a receipt which reflected a ZERO BALANCE. Additionally, I selected to have the reimbursement come to me personally. Despite all of this, the payment went to the Vet. I called Trupanion’s customer service to have this rectified, the Rep was not really interested in helping me. Every request seemed impossible for her...the point here is to be solution oriented. My reimbursement is further delayed at no fault of my own, and I’m told nothing can be done to expedite it. Times are hard for some families.
Insurer: Trupanion
By: lindon