Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Quick and Easy
Electronic submission done by vet is super easy and fast.
Insurer: Trupanion
By: Diane
Easy claims experience!
Always an easy transaction with Trupanion! So easy that claims are processed electronically so that there is no waiting for reimbursement! Love that Trupanion covers most of what my dog is prescribed! I would highly recommend Trupanion to anyone!
Insurer: Trupanion Canada
By: Kellie
Great Pet Insurance
The ease of filing the claim online and the promptness of reimbursement was awesome
Insurer: Trupanion
By: Gerri
I wish I’d known about Embrace years ago!
We’ve got an old English bulldogge puppy and wanted insurance for her. Our ins company told us about Embrace. I’m so glad we went with them. Our pup had a really rare experience called dry drowning. She almost died, and it was a very scary experience. We took her to our local pet hospital then had to drive her to a bigger town with a bigger hospital over an hr away. She barely made it. The Drs made no promises that she’d make it. She was on oxygen for 5 days and has made a full recovery. I’ve got the Embrace app and sending them the bills we received was so amazingly easy. After everything that happened we quickly passed our deductible. Within a week Of sending them the info they needed we’d get our claim money. We had just been through so much it was very appreciated! Customer for life right here.
Insurer: Embrace
By: Nicole
Life-saver
I've had pets and livestock for 40 years. After I lost my beloved companion to cancer this past January and going through 8 mos of chemo with him, I knew I was going to look opt for pet insurance for any pets I adopted in the future. When we adopted Lulu, our COVID baby, I thoroughly researched multiple insurance companies. I chose Healthy Paws because of their customer rating and price. I couldn't be happier. After the initial set-up with the vet, I can submit claims from my phone in 2 mins. They respond within 24hr, sometimes within the hour. And I'm reimbursed by direct deposit within 3-5 days. If only human insurance worked as well.
Insurer: Healthy Paws
By: Buffie
extremely fast customer service reachable all hours of the day which is wonderful cause you never know when disaster will strike and a painless billing and claiming process.
extremely fast customer service, reachable all hours of the day which is wonderful cause you never know when disaster will strike, and a painless billing and claiming process.
Insurer: Trupanion Canada
By:
A grateful Trupanion Customer
Invoice submitted Wednesday, Case processed Thursday, money in bank Friday. It doesn't get better than that.
Insurer: Trupanion Canada
By: Angela
".....All is Calm, All is Bright....
Trupanion has never let me down. No fuss, just giving payment to the Hospital right away. Not a bunch of paperwork to do. They have stuck to their agreement.....Paying 90% of the bill, with 0% deductible. I am poor and on a Disability Pension, but this Insurance Policy is the best thing, I get to keep my cat healthy and to be calm knowing things are all taken care of.....Thanks Trupanion!
Insurer: Trupanion Canada
By: Douglas