Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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I have been with Trupanion for over 10 years - My dog Barry had ACL surgery on both rear legs then went into renal failure at the end of his days meaning that he spent several days in hospital.
I have been with Trupanion for over 10 years - My dog Barry had ACL surgery on both rear legs, then went into renal failure at the end of his days meaning that he spent several days in hospital. My other dog, Austin, just underwent emergency surgery for a ruptured tumor on his spleen, again resulting in a hospital stay. Trupanion took the additional stress out of having to find payment for all the services by working with the facilities and pre-approving the procedures extremely quickly. I only had to worry about finding the initial deductible and resulting co-pays. Any questions that I have ever had have been answered quickly, and their staff are all professional and extremely personable at the same time. I have recommended Trupanion to multiple people, some of whom became very happy customers, and I will continue to do so - They are a great company.
Insurer: Trupanion
By:
Super efficient quick so easy!
Super efficient, quick, so easy!!!
Insurer: Trupanion
By:
I have great experiences with trupanion you paid the vet right away after a pre approval was done I only had to take care of deductible no hassle at all with the company
I have great experiences with trupanion you paid the vet right away after a pre approval was done I only had to take care of deductible no hassle at all with the company
Insurer: Trupanion Canada
By:
Online registration may not work for Canadian clients
I tried to sign up on line. Once I got to the payment section, and after I had entered my credit card #, the system just churned away with no progress. I ended up having to call the number to confirm if my registration and payment had gone through, which it had not, so completed the registration over the phone.
Insurer: Trupanion Canada
By:
Ellie
It was easy to set up and you were highly recommend . Beside the password ,I have to figure it out.
Insurer: Trupanion Canada
By:
Trupanion Easy to Sign Up
It was easy to use.
Insurer: Trupanion Canada
By:
10-Oct
It was very easy to set up and I heard nothing but great things.
Insurer: Trupanion Canada
By:
Don't bother with any other providers, the easiest, most fair, and willing to help is trupanion
I have had trupanion for 2 years. About 6 months into coverage my dog hurt her acl and needed surgery. There was no questions asked, friendly, knowledgeable staff when I called trupanion to ask them exactly what I do to have the procedure covered. All i had to do was fill out a 1-2 form and send my receipts. I received my payment from them 6 days later. I had used 2 other providers in the past and they were rated #1 or 2 on a few websites. They were nothing like trupanion. I have recommended trupanion to multiple co workers and friends. Most now have coverage and only 1 has used there coverage so far. They couldn't believe how fast they were paid from their claim and how easy it is. Use trupanion, you will be thankful you have them when you need to take your pet to the vet.
Insurer: Trupanion
By: gregory