Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,061 total
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Quick, easy, affordable, and good coverage(?)
Very, very easy to sign up. There is a lot going on when you get a new puppy. Vet trips, grocery store, toys, potty training, etc. etc. I did not want to sit down and take on yet another 30 minute to an hour process. This was quick and easy.
Insurer: Trupanion
By:
Fast response to calls and getting my concerns addressed.
Fast response to calls and getting my concerns addressed. Quick processing of claims and payment.
Insurer: Trupanion
By:
When I’ve finally needed you.
When I’ve finally needed you., when my dog spent 6 hours in the ER fir dyspnea and I had to shell over $1200, Trupanion did not come trough, anc to date I have still yet to receive reimbursement. Even though this clinic has a direct relationship with you and you have a direct access to their patient’s software I feel like an idiot have been paying $120 for a while!
Insurer: Trupanion
By:
Because the first time using pet insurance with TruPanion and was paid out fast with no haste.
Because the first time using pet insurance with TruPanion and was paid out fast with no haste. I have had pet ins for close to 25yrs and TruPanion has been be of the better ones to deal with. Thank you
Insurer: Trupanion Canada
By:
Not liking it.
I was thinking on getting a pet insurance since I got my puppy 3 months ago but with are in the middle of a pandemic and it was a little hard so I waited until blackfriday for it, on Nov. the 27th I enrolled and paid the full amount FOR THE 3 DAYS LEFT. My dog had thrown up by now but the doctors said it was probably a parasite, he started loosing a lot of weight, got diarrhea together with the vomiting and was not doing good, you could see his spinal cord so I took him to another doctor on Dec. 2nd, he suspected an intussusception and reffered me to do a sonogram ASAP, on Dec. 3rd at 8a.m. we did the sonogram and there it was, the intussusception had already damaged so much in so little time, they advised us to do inmediate surgery to remove part of the intestine. Doctor said to do that same day or the latest the day after, or else my puppy was going to pass away(painfully) so I got myself in debt with an extra credit card hoping and expecting the insurance to pay for it, some or most. Because after all it was an emergency. The answered I received? It will not start working until after 14 DAYS, what was I suppose to do? Ask my dog to not die for another week? I do not understand why I had to PAY FULL AMOUNT FOR 3 DAYS LEFT ON THE MONTH specially when if something happended in that time frame they were going to say "oops, can't pay" I should have not been charge until after the 14 days. Then insurance needs to start working as soon as I ENROLL AND PAY. When you get a vehicle insurance and you get into a massive accident the day after, if you get life insurance and die the day after, if you get house insurance and it burns the day after, they don't say "oops, can't pay"
Insurer: Pets Best
By: Emely
Great Pet Insurance response - Trupanion
Quick and easy way to file a claim.. I got a check within 2 weeks of filling the claim. Thanks for your kindness and support
Insurer: Trupanion
By:
An A+ Company
A truly professional organization. Trupanion makes filing a claim easy. In addition, claims and payments are processed fast!!!!! I will always have Trupanion for my pet(s).
Insurer: Trupanion
By:
The company has proven to be prompt in its investigations and fair in its payment of approved costs.
The company has proven to be prompt in its investigations and fair in its payment of approved costs.
Insurer: Trupanion
By: