Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
Other Categories
Straightforward. Easy to Use
It was surprisingly easy to use, low friction and payouts were inline with expectations.
Insurer: Trupanion
By:
Easiest part of dealing with my sick pup
It was very quick and easy. I appreciate how fast the money was put directly into my account also.
Insurer: Trupanion
By:
Scary Injury Made Better With Trupanion
My kitten had a broken jaw and because she was so small I needed to go to a speciality vet to have it repaired. I truly was grateful to have Trupanion. The app is amazing and simple to make a claim and I was so pleased how fast I was reimbursed my portion after paying the vet bill. Paisley is doing well and getting back to being a crazy kitten!Thank you all!
Insurer: Trupanion
By:
was stress free signing up via the internet....fast and easy.....
was stress free signing up via the internet....fast and easy.....
Insurer: Trupanion Canada
By:
Easy and Affordable
Bought insurance the day before our dog's first wellness exam. Once the vet had sent over the receipt and exam details, it was maybe 5 minutes to go through the claim process on the app for the bill, and the money was immediately transferred... I can't believe how easy it is to buy the insurance and file claims. Also, the policy we have costs less than any other provider we looked at -- and is more customizable.
Insurer: Lemonade
By: Connor
It's been really easy
So far, I'm really glad I got the insurance. I was worried that it would take heaps of time make claims and then I'd forget about it. But Lemonade makes it so easy to make the claim that I just do it as soon as we get back from the Vet and I get a reply (and deposit) in a very reasonable time.
Insurer: Lemonade
By: Brad
Stress free claims processing
I got a preapproval a week before the surgery. I submitted my itemized claim the day after surgery. I had the money in my bank account within 48 hours. Thank you for the stress free service
Insurer: Trupanion
By:
Satisfied policy holder!
Once your invoices are converted to PDFs, submission is completed in just a few clicks. Could not be simpler. Receipt of the submitted files is acknowledged quickly and the entire process completed within 48 hours typically. Very satisfied.
Insurer: Trupanion
By:
Trupanion saves the day again
Trupanion is so easy, so honest. Great communication via both phone and email. Great claims reps. No surprises. They pay 90% of expenses after deductible not including office visit fees, as promised. In this case they paid the vet directly so I only paid the difference. In other cases it’s super easy to submit claims online and they reimburse me via direct deposit to my checking account. In my case, over the years Trupanion has paid out thousands of dollars for my 3 dogs - two cancer patients, eye problems, and most recently, an ICU visit for a gastrointestinal virus where the bill for 24 hours was $2100 before insurance. It helps me to sleep at night, knowing that if there is a big emergency, Trupanion will be there and finances won’t be an issue to treat my dogs. I highly recommend Trupanion.
Insurer: Trupanion
By: