Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,039 total
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I insured my puppy for over a year.
I insured my puppy for over a year. No hassles. They were very straightforward and when I decided to cancel my policy they made it very easy and offered me 3 days to change my mind. They were right on time reimbursing me and there were no admin fees. I would definitely recommend them for pet protection.
Insurer: Trupanion Canada
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Excellent Service
Trupanion always pays their share of my vet bill quickly.
Insurer: Trupanion Canada
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Great company to work with
Very quick response with my payment. I submitted the claim once my pup was out of surgery. My vet clinic didn’t direct bill to Trupanion. So I had to pay the full amount up front. Needless to say I wasn’t too happy about that. But Trupanion had my money back to my account the next week!
Insurer: Trupanion Canada
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Always quick response to payment.
Always quick response to payment. Also when calling always courteous and professional
Insurer: Trupanion
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Refund.
I had no problems and the refunded check was received quickly.
Insurer: Trupanion
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When Vet Services are needed
Our vet faxes the form and medical records to trupanion and if applicable, trupanion deposits payments directly to our bank account. It can't get much better than that.
Insurer: Trupanion
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Great service
They responded to my claim quickly and the money was sent directly to my checking account. It couldn't have been easier.
Insurer: Trupanion
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Great experience with Trupanion
Very fast claims decisions, payment is received very quickly.
Insurer: Trupanion Canada
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