Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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very fast turnaround time but hasn't…
very fast turnaround time but hasn't hit my account yet.
Insurer: MetLife
By: Vicky Cooper
Pets Best Insurance is Dependable, Economical and the best thing you can do for your pet
"In the past I would pay all vet bills out of pocket. I didn't really consider insurance. However, after repeatedly ending up in situations where I went into debt for veterinary bills, I decided to go for insurance. I opted for Pets Best because I liked the coverage and the monthly cost was reasonable. Recently my cat suddenly became ill. It was three weeks of running to vets, including the ER. After my deductible of $250, Pets Best paid 80% of each claim. Removing the worry about overwhelming vet bills helped in my decision making process for my cat and allowed me to make decisions where I wasn't focused on the financial burden in the same way that I had been in the past without insurance. If I had opted to put my cat through expensive treatments, that would have also been covered. It was a relief to be able to make that decision based on what was best for my cat, not the financial burden. I would (and do) highly recommend Pets Best to any pet owner. They process claims quickly and when there is a delay you are notified via email. I feel this is one of the best investments you can make for your pets. "
Insurer: Pets Best
By: Sophia
It was good
It was good. Left a message for person and he hasn’t called me back. Also when will I know when my pet has insurance? Need to get her to her first vet appointment
Insurer: Nationwide
By: customer
Very easy to understand and make…
Very easy to understand and make payments!
Insurer: Nationwide
By: customer
I always appreciate the quick payments…
I always appreciate the quick payments and friendly, efficient customer service.
Insurer: MetLife
By: D. Maicach
Fetch was easy no hassle paid the…
Fetch was easy no hassle paid the claim. Easy submission process and no hassles.
Insurer: Fetch
By: Andrea
Pretty good but they take forever to…
Pretty good but they take forever to pay.
Insurer: MetLife
By: Gina Stewart
Wellness claim
It was a wellness visit, vaccinations and check up, very easy to submit using the app and tracking the progress of the review, once approved on the app I got reimbursed within a 3 business days. Great process overall
Amazing pet insurance!
I recently had to have a procedure done for my Shih Tzu because she had eye lashes growing into her eyes and laying on her eyes causing constant irritation and tearing. Can you imagine having several eye lashes laying being in your eyes every day, all day? Even though it was a very costly surgery, (freezing of the affected hair follicles so they won't continue to grow), Pets Best paid almost the entire bill minus the deductible. Over $2000! Also paid for most of the pre surgery visit to determine if surgery was needed. I couldn't be happier with their response and the speed of being refunded! This is an amazing company. Don't put off signing up your dog. Especially helpful for full breed puppies, since you don't know what type of issues they will have. I will be continuing with Pets Best as they have proven themselves tenfold! Thank you Pets Best!