Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,015 total
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Good turnaround time for claims
Good turnaround time for claims
Insurer: MetLife
By: Elizabeth
MetLife works quickly to review and pay…
MetLife works quickly to review and pay our claims for veterinary services. Thank you!
Insurer: MetLife
By: Raul
The sign up was quick and simple.
The sign up was quick and simple.
Insurer: Nationwide
By: customer
Easy to submit claim
Easy to submit claim, received payment in a timely manner
Insurer: MetLife
By: STEPHEN KRAFT
Quickly reviewed & settled the claim!
Quickly reviewed & settled the claim!
Insurer: MetLife
By: customer
The app is really easy to use
The app is really easy to use, which I love. But sometimes claims take forever to get paid back. The length of time seems to be related to the amount that I’m trying to get back. If it’s not that much, my claim is approved faster. If it’s a lot, that doubles the amount of time it takes to get money back. It’s frustrating because usually when I has to pay large amounts, it would be nice to get the money back sooner.
Insurer: MetLife
By: Amy
Customer service telephone operators…
Customer service telephone operators were knowledgeable and courteous. They answered all of my questions. I submitted my vet bill and it was processed accurately and timely. Their payment was loaded directly into my checking account . The entire process was excellent.
Insurer: Spot
By: Wayne Tanimine
Once they received all of the…
Once they received all of the paperwork, the approval did not take that much time. That they were able to deposit directly into my bank, and the bank cleared it right away. I was able to send that amount to my credit card the same day it was deposited in my account
Insurer: MetLife
By: Heidi Lariviere