Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,842 total
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First claim
I used my trupanion insurance for my first claim last week. My dogs issue turned out to be a pancreatitis. I paid my vet bills and Trupanion was very quick to get back and reimburse my claim . Very prompt ! Thank you.
Insurer: Trupanion Canada
By: Judy
Great Pet Insurance Company
Easy to use website for claims submission. Prompt payment.
Insurer: Trupanion
By: Catherine
Trupanion perfection
Very likely,,,everything went perfectly on my phone call to enroll
Insurer: Trupanion
By: Joe
Problem Solved
Well, apparently we experienced some sort of glitch with my new policy. Payment went through but, the new policy was nowhere to be found. Somehow it didnt link to my existing account. Fortunately my phone call about the issue led me to Regina who promptly found a remedy to the problem, refunded my original payment and even got me a discount on my new policy! I cannot say enough about Reginas professionalism in not only dealing with my issue but, also finding an easy and painless solution! Thank you again Regina!
Insurer: Fetch
By: Dean
Problem Solved
Well, apparently we experienced some sort of glitch with my new policy. Payment went through but, the new policy was nowhere to be found. Somehow it didnt link to my existing account. Fortunately my phone call about the issue led me to Regina who promptly found a remedy to the problem, refunded my original payment and even got me a discount on my new policy! I cannot say enough about Reginas professionalism in not only dealing with my issue but, also finding an easy and painless solution! Thank you again Regina!
Insurer: Fetch Canada
By: Dean
Timely reimbursement
So timely. Reimbursement with in my hands in less than one week via a cheque.
Insurer: Trupanion Canada
By: Heather
All insurance should work this way ...
Clear instructions and quick claim payment. No bickering over payments and coverage.
Insurer: Trupanion
By: Tom
It was perfect very prompt on the response for payment
It was perfect very prompt on the response for payment
Insurer: Trupanion Canada
By: Joe