Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

12,842 total


Verified July 01, 2022

New pet owner

As long as I paid attention to what I was doing, it went smoothly.

Insurer: Trupanion Canada

By: Marianne

Useful
Verified July 01, 2022

Usually very happy.

Usually very happy. But it took over a month to get my $$. And I had to check in twice. You do realize the credit card companies charge interest after 21 days. Should be quicker

Insurer: Trupanion Canada

By: Dawn

Useful
Verified July 01, 2022

Easy to Use

Easy to send invoice and claim was quickly paid.

Insurer: Trupanion

By: Rose

Useful
Verified July 01, 2022

Easy to Apply

It was all easy to do by phone and understand the options/plans that were offered to choose

Insurer: Trupanion

By: Charlene

Useful
Verified July 01, 2022

Easy sign up, clear coverage!

It was clear and easy to see the insurance plan and premiums. I especially liked the choose your own premium slider!

Insurer: Trupanion

By: John

Useful
Verified July 01, 2022

So easy and efficient!

So easy and efficient!

Insurer: Trupanion

By: Kelsey

Useful
Verified July 01, 2022

Great service! Easy to file.

Unbelievably fast . I thought it would take months and in stead it was about 2 weeks.

Insurer: Trupanion

By: Janet

Useful
Verified June 30, 2022

Get pet insurance! You don’t need it…!

On line chat was helpful. Got all my answers. Unlimited option. Easy sign up. What More can one ask for? Hope I never need to claim but peace of mind is worth it

Insurer: Trupanion Canada

By: Kayla

Useful
Verified June 30, 2022

Every time I try to log in to submit claims I'm told there's a problem with my login.

Every time I try to log in to submit claims I'm told there's a problem with my login. Unacceptable!!!!!

Insurer: Trupanion

By: Donna

Useful
Verified June 30, 2022

Every time I try to log in to submit claims I'm told there's a problem with my login.

Every time I try to log in to submit claims I'm told there's a problem with my login. Unacceptable!!!!!

Insurer: Trupanion

By: Donna

Useful

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