Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,015 total


Verified January 14, 2026

was so easy to sign up for.

was so easy to sign up for.

Insurer: MetLife

By: Wanda Bombaci

January 14, 2026

Great service

Claim submission easy. Claim payment prompt and understandable. Made according to my policy terms

Insurer: Pets Best

By: Sheree

Useful
January 14, 2026

Incompetent company

Incompetent company at allowing us to make payment - repeatedly tries to process with our Amex despite not accepting Amex and having our Mastercard on file - would not recommend. Take your money and business elsewhere

Insurer: Trupanion

By: Saleem Khoyratty

Verified January 14, 2026

Signing up

Quick and easy to use and military friendly

Insurer: MetLife

By: Cali Seneca

Verified January 14, 2026

The enrollment process was so easy

The enrollment process was so easy

Insurer: Nationwide

By: Jessica Simpson

Verified January 14, 2026

Figo has really come through with…

Figo has really come through with helping pay for my dog's medical bills. I have been really impressed with how fast claims are being processed and paid (3-4 days), the app is very easy to navigate so submitting claims has been simple. I highly recommend FIGO

Insurer: Figo

By: Jodie Campitelli

Verified January 14, 2026

Fast and Easy

Simple, effective, and concise.

Insurer: MetLife

By: Michael DiPiazza

Verified January 14, 2026

Putting in a claim was quick and easy

Putting in a claim was quick and easy! Payment receided the next day! Fantastic service!

Insurer: MetLife

By: Janet Baker

Verified January 14, 2026

Easy process and quick reimbursement

Multiple pet claims, but quick and easy process.

Insurer: Nationwide

By: SJL

January 13, 2026

I took out Pets Best insurance a couple…

I took out Pets Best insurance a couple of months ago, it was very easy to set up and choose exactly what you want. Cody had his yearly checkup and I submitted the bill to Pets Best, within 3 days we received an email telling me how much was covered and to expect payment. My wife and I were very impressed with your quick service and ease of opening a claim. Thank you!!

Insurer: Pets Best

By: Jerry Smith

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