Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,916 total
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Fast and simple
The ease and speed of the assessment and payment was downright simple. I appreciate that!
Insurer: Fetch
By: Shari
What would the world be like if everything worked like this
I have never had pet insurance before but call my vet to ask for suggestions. They mentioned pumpkin so I checked them out online. I liked that they offered preventative(wellness) coverage. When I took my cat to the vet for his wellness appointment that day I submitted the invoice to pumpkin. By the next day I knew what they would reimburse and why. By the second day I had the funds available in my account. If human insurance worked this well and quick I think less people would complain about it.
Insurer: Pumpkin
By: Nicole
Very fast reimbursement
Very fast reimbursement! Thank you!
Insurer: MetLife
By: James Jamra
Excellent dog insurance
After the initial few months of getting all the proper paperwork submitted by myself and his Vet (I wasn't aware they also had to submit paperwork to you), we are extremely pleased with Pumpkin and the quick turnaround of reimbursement for our qualified bills.
Insurer: Pumpkin
By: Rita Roselle
A great insurance plan
I have had healthy paws insurance for 11 yrs. Claims are processed quickly. First claim takes longer. Using the App is a breeze! Customer service has been excellent over the years. Human insurance could take a lesson from this pet insurance!
Insurer: Healthy Paws
By: Melanie
Very easy to submit my claim
Very easy to submit my claim. The emails I received regarding missing info were clear and very quick. The claim was resolved within a week.
Insurer: Spot
By: Linda Madigan
Easy to connect with the Insurance and…
Easy to connect with the Insurance and fast payment back, it is worth the money.
Insurer: Pumpkin
By: Luisa Pericoli
Always timely with payouts.
Always timely with payouts.
Insurer: MetLife
By: Sue
First claim
Submitted my first claim with this insurance company and found it to be extremely easy to navigate the system, and the payment was received in a very reasonable timeframe. Could not be happier