Payment Experience

Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.

15,015 total


Verified January 15, 2026

very east process to complete enrollment

very east process to complete enrollment

Insurer: MetLife

By: danielle diem

Verified January 15, 2026

I was very skeptical on taking pet…

I was very skeptical on taking pet insurance and did not with my last fur baby. This time, however I tried Trupanion. They were terrific and very easy to get Pet insurance with. I’m happy I did ! They pay the vet direct which is very convenient for me. I had my first and second claim already and they were fast fast fast in paying the bill. Thank you Trupanion. You never know a time you need pet insurance.

Insurer: Trupanion

By: Fifi

Verified January 15, 2026

Easy to setup

Easy to setup

Insurer: MetLife

By: Mengyi Xu

Verified January 15, 2026

It was a pleasant and ease process to…

It was a pleasant and ease process to get insurance on my dog.

Insurer: MetLife

By: KEOSHA WILLIAMS

Verified January 15, 2026

Easy as 1 2 3

I think this was an easy process and quick.

Insurer: MetLife

By: Michelle Johnson

January 15, 2026

Pets Best has saved my cats life!

"I'm so thankful I have this insurance! I always get back way more money than I imagined I would! My Sphynx cat needs frequent and expensive heart scans, as well as medications. I highly recommend Pets Best to everyone! The insurance literally saved his life as I wouldn't have been able to afford all the vet visits, scans and medicines. It's hard to put the money out upfront, but Pets Best is very fast to complete my claims and get that money back to me. "

Useful
Verified January 15, 2026

The Metlife App has great step by step…

The Metlife App has great step by step instructions on how to make a claim. My dog had a medical emergency. I submitted the claim, and was amazed at how quickly they responded, and gave me options of receiving payment.

Insurer: MetLife

By: Adriana

Verified January 15, 2026

Very quick payments

Very quick payments. Easy to submit claims

Insurer: MetLife

By: Sue L

Verified January 15, 2026

Was so easy and fast to choose the plan…

Was so easy and fast to choose the plan that was the best fit for our puppy.

Insurer: MetLife

By: C. A.

Verified January 15, 2026

Clear and informative call

Clear and informative call, quick and easy enrollment.

Insurer: Nationwide

By: Nicole Bush

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