Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Refund
We did get a payment on our claim which was great! Very happy with this news!!!
Insurer: Spot
By: Brandy
Efficient
My claim was taken care of in a timely manner. The online questions were easy to answer and submit.
Insurer: Spot
By: Clarissa Beste
Making a claim was fast and easy
Making a claim was fast and easy. I was impressed and happy to receive a check which was deposited to my checking account in a week.
Insurer: Spot
By: Claire Smith
Best Pet Insurance I have had
I have had half a dozen pet insurance companies. Spot is the first that took the time to review my dogs records and issue reimbursement based on the information given. They were able to discern from what was a pre existing condition and a new problem. Payment is quick and timely. I have Wellness as an add on and it’s nice to get reimbursement for various vaccinations and services.
Insurer: Spot
By: TexasTutor
Easy Claim Process
Easy app to navigate. Claims resolved quickly. Only thing that I didn't care for is how deductible was applied. Normally applied to bill first then you pay your 20% of remainder. We had to pay 20%, then deductible applied. This raised our cost of treatment by 100$.
Insurer: Fetch
By: Brian
Easy to file a claim
Easy to file a claim, time allowed to complete the claim is fairly short.
Insurer: Spot
By: Kim Cisco
Quick responses to claims
Quick responses to claims, and easy online claim forms, and an affordable monthly premium.
Insurer: Pumpkin
By: Consumer
Easy and quick
Easy to file and got my my payment quickly.
Insurer: MetLife
By: Cat parent
Easy to use
Easy to use, love that they pay the vet first, and got the reimbursement for my refills worked out. Quick return. Thank you!
Insurer: Trupanion
By: Shari