Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,739 total
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First Claim Easy
first claim for a booster shot and submission process was easy and payment was very prompt!
Insurer: MetLife
By: Dan Weiner
Incredible - Peace of Mind in an Emergency
Fabulous. Instead of paying $4,000 at the emergency vet I only paid my responsibility and Trupanion paid the rest at checkout. The emergency vet was able to submit the estimate on the spot for approval so my focus could be on my pet and not the money. They have a customer for life.
Insurer: Trupanion
By: Julie
Great to work with
Great to work with, very easy to file a claim and communicate with you along the way. Payment where issued in a timely matter as well.
Insurer: MetLife
By: Brooke Baucom
Pets Best consistently exceeds my expectations
"We have had a lot of vet bills this year, astonishingly so. I had never had to use our policy before though we've had it several years. Pets Best has been amazing in processing the claims and in sending payment very quickly. It has made the worry less. Thank you Pets Best. "
Extremely Pleased With Pets Best Insurance
"I requested payment via direct deposit; however, I forgot that I had changed accounts since last reimbursement. I called Customer Service several times after I realized my error and they kept me informed as to when first account returned funds and when check was cut. I think over the 2-3 week period, I probably talked to 3 or 4 customer reps and all were extremely helpful. If I had correctly updated my information, I would have received the direct deposit probably within 10 days of filing my claim. I have been with Pets Best since 2008 and have always been treated with respect, kindness and helpfulness."
So far excellent
So far excellent! Purchase was simple,
Insurer: MetLife
By: Abigail Larson