Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,739 total
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Fair and Easy Claim Process
Submitting the claim was easy and it was processed quickly. They followed the terms of the agreement and it was a no hassle experience!
Insurer: MetLife
By: customer
Quick claims processing and and…
Quick claims processing and and payment. Rarely an issue.
Insurer: MetLife
By: Waffle
Healthy Paws is not the same company…
Healthy Paws is not the same company since being bought out by Chubb! We had Healthy Paws for for 10 years before Chubb came along. The 1st thing Chubb did is raise our rate from $156 per month to $417 in a single year. The next thing they did is double our deductible from $250 to $500 and decrease our reimbursement from 90% to 70%. My dog is to old to start shopping around for new insurance. When you are choosing health insurance for your new family member please know that they will not stick by you for the life of your dog. They are not the company they once were!
Insurer: Healthy Paws
By: D. Nicole Hiljus
Ease of use and quick turnaround
Ease of use and quick turnaround
Insurer: MetLife
By: customer
Recent claim
Recently we had to take our dog for an urgent vet visit. After submitting our claim, it only took about a week for approval and payment was direct deposited quickly. I did call in with some questions prior to filing claim, and customer service was excellent. Thank you!
Insurer: Pets Best
By: KDE
quick and easy reimbursement procedure
quick and easy reimbursement procedure
Insurer: MetLife
By: customer
Fast response to claims
Fast response to claims; but I hope the monthly fees don’t keep going up. I’m paying over $200 a month. My dog is 11
Insurer: Trupanion
By: Alice
Prompt payment on a claim I made
Prompt payment on a claim I made. Only took 2 days. As long as the paperwork is correct, you seem to flow it through the process well.
Insurer: MetLife
By: Don v
Easy and Efficient!
Uploading my documentation was very easy and I couldn't believe how quickly I received my refund back via Zelle!
Insurer: MetLife
By: Casey
Prompt Payment
My dog had a surgical procedure. It was very easy to file my insurance claim and Healthy Paws insurance paid my claim promptly. Very happy with the service provided.
Insurer: Healthy Paws
By: Dena Bream