Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,364 total
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I was receiving calls and emails that my account was overdue despite having been on auto payment for over a year.
I was receiving calls and emails that my account was overdue, despite having been on auto payment for over a year. She was helpful and took payment over the phone and made sure that I was signed up for autopay. Three hours later I received another call saying my account was overdue.
Insurer: Trupanion
By: Emily
Peace of Mind
I trust Nationwide to help me manage the care of my two Cavalier King Charles Spaniels. Whole Pet Wellness Plan premium seemed high at first; but, each time I take one of my dogs to the vet, I receive a 90% reimbursement check within a week of filing a claim. There is only a $250 deductible which you can spend on your first visit of the year. The Whole Pet Wellness Plan is definitely the way to go!
Insurer: Nationwide
By: Katherine
I'm a very pleased & satisfied customer. Pleased with your services, response time & your Representatives!
I took a few months to THOROUGHLY review a few insurance carriers/plans and I am VERY PLEASED to have chosen Hartville. Your agents are very friendly, knowledgeable and professional. Your response time to reimburse me for a claim was completely acceptable - and your prices were lower than other companies. I feel comfortable knowing I have coverage with Hartville if anything should happen to Logan. I've never had pet insurance before and I couldn't be happier with choosing you.
Insurer: Hartville
By: Lucie
I have been extremely happy with Trupanion all these years.
I have been extremely happy with Trupanion all these years. Just recently two friends joined when I suggested they do. Forgot to tell them to use my name - oh well. You are always friendly, helpful and prompt on payments.
Insurer: Trupanion Canada
By: Debbie
You guys are always the best.
You guys are always the best; fast replies and always fair in reimbursements.
Insurer: Trupanion
By: Edward
I have been very happy with Trupanion.
I have been very happy with Trupanion. Rates are reasonable and claims are processed quickly.
Insurer: Trupanion
By: Wayne
always get a fast respone to questions and refunds
always get a fast response to questions and refunds
Insurer: Trupanion
By: Joan
The incorrect checking account number was written so my auto deposit did not go through.
The incorrect checking account number was written so my auto deposit did not go through.
Insurer: Trupanion
By: Hideko
Carmen was great.
Carmen was great. Looked into the file on one of my pups and was able to save me a few dollars. And that wasn't the reason I called. Thank you so much.
Insurer: Trupanion Canada
By: Dave
Excellent service
Excellent service. I received the money promptly and I would highly recommend nationwide. Satisfied customer
Insurer: Nationwide
By: Patti