Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
12,741 total
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Ease of application
Easy to apply for reimbursement. Sending in receipts and explanation of incident. May receive monies through direct deposit or a check sent through the mail.
Everyone I speak with is always great ...but
Everyone I speak with is always great! I would have given a 5 previously but lately, I have been having difficulty sending my info needed for a claim in to be paid. Frequently it hasn't been received and I have to make follow up calls. I was finding the app easy to work with but that has become a problem because it will only accept a certain amount. I even tried looking at info online tonight and I found it to be difficult and I am still going to have to make another call due to what I believe is a missing payment and a confusing payment. There could be more of an explanation online. Often the app and online will say 0 paid when that's not right.. I have had metlife for awhile and have encouraged many to get it( I should be a sales person) but lately I am really getting frustrated..
Insurer: MetLife
By: CATHERINE STETLER
The Embrace website is so easy to use…
The Embrace website is so easy to use to file claims. I am extremely pleased with Embrace.
Insurer: Embrace
By: Danielle Winter
My claim was reviewed in a timely…
My claim was reviewed in a timely manner and payment came quickly.
Insurer: MetLife
By: Dick Mans
Claim and reimbursement experience
Instructions for reimbursement submission were clear and easy to follow. Loved that a confirmation email was sent to me once MetLife received my request by mail. Reimbursement was reasonably fast after MetLife reviewed the claim
Insurer: MetLife
By: Bonnie Baird
Easy to submit claim and quick…
Easy to submit claim and quick Process/payment.
Insurer: MetLife
By: Art
best decision to get coverage for my kitties
It was difficult at first to get all the paper work required for the claim. Once I got the hang of it, it was easy and payment was prompt. Thank you for making a difficult time a little less difficult.
Insurer: MetLife
By: benny wan
Reliable and consistent
Claims have always been paid as promised. I just upload a copy of the invoice and doctor’s note and they are paid without question. Occasionally there have been delays in the past, but lately payment has been coming pretty quickly (less than a week)
Insurer: MetLife
By: Kristin T
Great!
Easy to upload claims, quick payments, no issues!
Insurer: MetLife
By: Holly H.
Quick response and updates on claims
ease of use with the app and submitting of claims. Quick response and updates on claims
Insurer: MetLife
By: customer