Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
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I don't understand why sometimes you pay promptly and sometimes it's over 2 weeks
I don't understand why sometimes you pay promptly and sometimes it's over 2 weeks
Insurer: Trupanion Canada
By: Dee
quick reimbursement and excellent customer service
quick reimbursement and excellent customer service
Insurer: Trupanion
By: Rosemarie
Fast and easy!
Fast and easy!! Actually worked better then insurance for people!!
Insurer: Trupanion
By: Michael
You are kind,
You are kind, respectful, and have a quick response. When my dog took sick, I was scared and overwhelmed; the billing was one issue I did not have to deal with, Trupanion handled all that for me.
Insurer: Trupanion
By: Nancy
Easy to use the online claim.
Easy to use the online claim. Money deposited quickly
Insurer: Trupanion Canada
By: Mitchal
Very Pleased with Embrace
We are very pleased with Embrace. My vet processes the claims for us and we immediately get a response from Embrace and reimbursement in a timely manner. Highly recommend Embrace for your pet(s).
Insurer: Embrace
By: Harold
Disappointing system. Great Insurance.
We have 4 dogs insured with Embrace. Called to add a fifth..new to our family French Bulldog puppy. Embrace was willing to add pup to our policy but for some maddening reason would charge us a retroactive payment to align coverage enrollment date with other dogs on policy. This would have meant we were paying insurance on the new pup BEFORE he was even BORN. Unacceptable. We went with another insurer and intend to not renew existing policies. I asked.."Embrace is willing to lose 4 policies totaling more than $3k annual premiums because of a $90 charge to add an animal that wasn't even born during coverage period in question?" Sorry, sir, that's the way our system works. Too bad.
Insurer: Embrace
By: David
Peace of Mind
Kirby injured his eye and after many attempts to save it the eye had to be removed. Embrace, in cooperation with the vet and hospital, paid them directly. Our out of pocket expense was the deductible only. Embrace staff was wonderful to deal with.
Insurer: Embrace
By: Sally