Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,606 total
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You are amazing.
You are amazing. I've had other pet insurance companies that either charged huge increases to my policy or were very slowly to pay. I love that you sent my refund directly to my bank account. Your customer service reps are very caring and sympathetic. I told the employees at my veterinary office what exceptional service you offer. They were glad for the feedback so they're able to recommend Trupanion to other customers.
Insurer: Trupanion
By: Andrea
It’s fast easy and a quick turn around time on getting our money.
It’s fast easy and a quick turn around time on getting our money.
Insurer: Trupanion
By: Adriana
The claims were easy to file and paid as promised.
The claims were easy to file and paid as promised.
Insurer: Trupanion
By: Karen
Fast reimbursement,
Fast reimbursement, smooth transaction!
Insurer: Trupanion
By: Judy
When I took my buddy,
When I took my buddy, Odin into the Vet. I was very concerned for his health, the last thing I need to add to that is the hassle of submitting claims or calling the Pet insurance company, so thankful that when dealing with Trupanion, this is all taken care of by my vet its painless and seamless. I didnt have to do anything and could totally focus on getting Odin healthy. Thank you
Insurer: Trupanion Canada
By: Logan
Very pleased with Pets Best!!!
Representatives very polite and helpful. Fast pay on claims
Insurer: Pets Best
By: Yvonne
Best decision
Amazing insurance. Best decision we could of made after we got our rescue. The customer service is great, which gives you the option to text and have an actual conversation. The claim processing time is also quick. We just put a claim in after taking our pup to the ER and they processed the claim within a few days You have the option to receive your reimbursement either via check or direct deposit, but either way you receive the money very quickly. These people are truly animal lovers and it is hands down the best decision you will ever make for you and your fur baby! I tell people about how we are being reimbursed 100% most of the time and they cant believe such an insurance exists. Do yourself a favor and make sure you get this insurance because it is the only one of its kind.
Insurer: Figo
By: Jesse
Had no issue submitting a claim and received payment covered by terms of the policy
My dog developed Hemangiosarcoma, cancer of the spleen and liver. Submitted several claims for emergency services and surgery. Claims were easy to file. Was kept apprised of the claim process and ultimately received timely payment.
Insurer: Embrace
By: J
Pets Best ROCKS... easy, quick, and they covered exactly what the policy stated with no hassle at all! Great job, Pets Best!!!
We visited our veterinarian on Monday for the annual routine check-up and vaccinations. I filed the claim on Tuesday, and by Friday, the direct deposit was already being processed. Now THAT is what I call excellent customer service!!!
Insurer: Pets Best
By: Victoria
The decision to go with Healthy Paws Pet Insurance has proven to be a fantastic one...
Healthypaws has been fantastic to work with. We recently had to have some fairly serious exploratory surgery for our Chihuahua mix to see if there was any cancer. Fortunately the results were very good, and our dog is now healing quickly. We were so impressed with Healthypaws from the very beginning of our relationship last Fall. Great communication, the simplicity of claim submission, efficiency of claims management, speed of reimbursement, and then the personalized follow up. We could not be any happier with this program.
Insurer: Healthy Paws
By: Craig