Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
Other Categories
It was too easy!
My vet did direct bill and handled getting her records from the last vet, so I did absolutely nothing to file the claim. It was too easy!
Insurer: Trupanion
By: Jennifer
No paper work
No paper work all inquiry work was done by the vet
Insurer: Trupanion
By: John
Easiest transaction
In August of this year my little kitty got sick got wonderful care from her vet. However it took some time for me to actually sit down and turn in the medical bills for my reimbursement only because I thought it would take a long time and it would be arduous. However to my thankful surprise Pets Best was the easiest transaction I could have ever imagined! All I did was upload the billing statements from my vet to Pets Best Within 24 to 48 hours my claim was processed and reimbursements had been forwarded to my banking account. I am so grateful to Pets Best.
Insurer: Pets Best
By: Naomi
Pets Best has been great
This is my second pet, my first experience with insurance didn't go well. Pets best has been great, it has been simple, informative and quick (the whole process took about a week) I am very pleased.
Insurer: Pets Best
By: Johnnika
Pleasantly surprised
This is the first time I have had pet insurance and I was pleasantly surprised by the ease and the quick response. I purchased the wellness pack knowing our puppy who just turned a year had his annual vaccinations coming due as well we needed to get him neutered. We did everything in one visit, snapped a pic of the invoice to submit with the online claim and in a couple days I received notice that the claim had been paid [direct deposit to my bank account] along with an explanation of what was paid. I'm very ?? happy.
Insurer: Pets Best
By: Sherri
Healthy Paws Pet Insurance Rocks!
Healthy Paws has been a life saver for my French Bulldog. He’s had two major surgeries, one at 1 year old and one at 6 years old. He’s also got terrible allergies, which are always changing. Over the past 6 years, Healthy Paws has made all of these conditions financially possible for us to manage. Submitting claims online is user friendly. Completed claims take only a few days to receive and then the check arrives right after. I sincerely believe the monthly price is valuable for the service they offer. We have never had a problem with the company, and in fact, they even checked in on our frenchie after his surgery. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Briana
Slow reimbursement time
My only complaint would be the long reimbursement time on claims!
Insurer: Nationwide
By: Valerie
Good Insurance
Good company and coverage is very good. Slow on repaying claims avg. 15-30 days, but they take their $$ every month from your account on day due. Also raised cost from last year by $300+. But still good No real explanation.
Insurer: Nationwide
By: Richard
Claims take a bit long to process
I am pleased with the benefits and customer care. My only minor complaint is that most if not all of my claims have taken the maximum 30 days to pay out. I wish there was a quicker turn around.
Insurer: Nationwide
By: Maria
Cost covered that day
My dog Titan was in to get neutered and had to have surprise surgery. Most of the cost for that surgery was covered that day. The vet put in the claim I didn't have to do anything or wait for the money to be sent to me!
Insurer: Trupanion
By: Lori