Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Responsive
I have wellness/complete coverage and have used the insurance only twice to date. The process has been easy.
Insurer: Nationwide
By: Bonnie
Easy, Fast, Friendly and Caring
I chose ASPCA pet insurance after much research and after questioning others about their experiences with other insurers. The ASPCA website setup is user-friendly allowing easy claim submission. E-mails are sent providing updates on the status of a claim so there is no need to login to the website. ASPCA clearly outlines specifics if they require more information for processing the claim. Turnaround for processing is usually 7 to 10 days. Claim payments are made by check or direct deposit. Customer Service is exceptional and includes a follow-up call to check on the well-being of your pet.
Insurer: ASPCA
By: Lisa
The easiest, no hassle process!
The easiest, no hassle process ever! Bean & Lucy needed their shots and flea treatment. I took them to the vet, submitted the invoices/receipt and received payment within a few short days!
Insurer: Pets Best
By: Christina
Could NOT Be MORE PLEASED
I Could NOT Be MORE PLEASED With The AWESOME EASE and IMMEDIATE CLAIM PAYMENT! If I didn't Experience It Myself... I Would Not Believe It! Thank You TRUPANION For OUTSTANDING SERVICE...AS PROMISED~
Insurer: Trupanion
By: Judith
As expected
All went as expected per contract
Insurer: Pets Best
By: David
Very helpful and efficient!
My pup got an ear infection. I filed the paperwork very quickly and easy to get reimbursed. I received money in less than a week. Very helpful and efficient!
Insurer: Pets Best
By: Katlyn
Pets Best insurance name fits
Outstanding! Easy to file and very fast reply and or payment due back. Pets Best insurance name fits....They are the BEST! Thank you. :-)
Insurer: Pets Best
By: Vickie
Excellent insurer
I have been extremely happy with Nationwide. They are very prompt responding to the claim submissions.
Insurer: Nationwide
By: Sheila
A life saver, literally!
We would not be able to accommodate the sudden and unexpected costs that come with multiple pets, without Nationwide's pet insurance. Most of our initial vet/emergency charges go onto a Carecredit account, and then when Nationwide reimburses us, we turn around and pay down the carecredit. It's not perfect, but it allows us to get out pets the care they need when they need it.
Insurer: Nationwide
By: Evan
Reimbursement
When we pay out the money to the veterinarian clinic , it takes way too long to get reimbursed . I have nothing good to say about the company you go through , that are Check goes directly to our account . I have since then switch back to receive a check in the mail .
Insurer: Nationwide
By: Michelle