Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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So easy I thought I was missing something
The submittal form was so easy I thought I was missing something ! Got a check in the mail quickly.
Insurer: Pets Best
By: John
Highly recommend this canine insurance
I could not be any more pleased with the response time and payment of our claims. Highly recommend this canine insurance!
Insurer: Trupanion
By: Frank
More seamless than ever
With direct deposit the process is more seamless than ever.
Insurer: Trupanion
By: David
Good product
Good product and service that is accessible and has direct pay to the vet.
Insurer: Trupanion
By: Carmel
Claim submission is easy
I wasn't sure at first, but after my first claim was processed it has been smooth sailing since. I love how easy it is to upload the claim online. Sometimes the wait to get someone on the phone is very long. No less than 10 minutes and often 20. That can be frustrating.
Insurer: Trupanion
By: Maurine
Poor response time after submitting claims.
I have submitted claims and after two months have not received payment. There seems to be excuses to delay resolution of claims. Not very impressed or happy about the reasons for delay. I was told the had a large number of claims and could not adhere to the 30 day processing time. This is unacceptable. When premiums are due, the company expects to be paid promptly, so why should claims be delayed?
Insurer: Nationwide
By: Vernon
Horrible customer service has really gone way downhill in the past 1.5 years.
I have been with Nationwide, previously VPI, since 1998 for 3 Dobermans. I used to rave about the company but there has been a drastic change for the worse over the past 1.5 years. Claim payment times have gone from 2 weeks to over 30 days. Claims that are submitted get "lost" and not entered into their system on a timely basis. They claim they never get faxed claims even when I have fax receipts showing that same were received. When I call reps are rude and provide incorrect info. I will never insure another dog with Nationwide.
Insurer: Nationwide
By: Barbara
Better communication & faster turnaround time for claims
I switched to Nationwide thru my employer. The insurance is good, however the claim processing time is very slow. On my previous insurance we got the claim within 3 to 5 days. Now it takes over a month after dishing money out of my own pocket which is ridiculous! The other issue I have is if there’s an issue with the claim submission you get no feedback from your customer service people. I had to email several times to find out what was going on with the status of my claim before I got a straight answer. I had to seek out the answer instead of Nationwidecbeing proactive and updating me on status.
Insurer: Nationwide
By: Samantha
It takes too long
The review and processing takes more than 30 days from submission to money in the bank.
Insurer: Nationwide
By: Dennis
Slow claim review process
Took two months to review my claim and get a payment. Slow communication and unhelpful customer service agents who are only empowered enough to read of the same information you can find online yourself
Insurer: Nationwide
By: Alexis