Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,298 total
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Good luck getting them to cover anything
Customer service is unhelpful... they will find any way possible to not cover a claim... they denied my claim without doing their due diligence in requesting medical records... ... but they never miss a deadline to debit your account for premiums. Worst. Pet. Insurance. Company. Ever.
Insurer: Pets Best
By: Kyle
Pets Best is the very Best!
Pets Best is the very Best! Received the claim , process the claim quickly and effectively. Received payment in a very timely manner We love Pets Best Service and rate it # 1
Insurer: Pets Best
By: Linda
Quick claims process.
I filed a claim online for a Lyme vaccination and it was processed quickly and direct deposited into my account.
Insurer: Pets Best
By: Roc
Easy to use claims submission online.
Cassie had an eye infection and the vet office told me what papers I would need to file with you. I did so and your site was easy to use. Very pleased with you.
Insurer: Pets Best
By: Susan
Excellent customer service
Excellent customer service & quick pay outs. They always put our fur kid first and ask how he s doing when we have called with concerns.
Insurer: Trupanion Canada
By: Nanette
Great service
Great service, Quick payments and quality service from agents.
Insurer: Trupanion
By: Gene
Excellent customer service
Excellent customer service & quick pay outs. They always put our fur kid first and ask how he s doing when we have called with concerns.
Insurer: Trupanion
By: Nanette
Speedy reimbursement
More extensive coverage than some other companies. Speedy reimbursement on claims.
Insurer: Trupanion
By: Kenneth
Prompt attention
Nationwide was very prompt in their acknowledgement of the claim and also in the delivery of the claim payment.
Insurer: Nationwide
By: Ellen
Nationwide Insurance is wonderful
I love Nationwide pet insurance. The claims process is easy and transparent. My vet directly submits the bill electronically. I get an acknowledgment of receipt by Nationwide. I get reimbursed within a few weeks by electronic deposit to my checking. It seems they pay nearly everything, even very expensive treatments and what they don't pay, they explain very clearly. I understand the process. It is fair, honest, and fast.
Insurer: Nationwide
By: Kevin