Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Nationwide makes it very easy to submit claims and is very timely in paying the claim.
Nationwide makes it very easy to submit claims. The review of the claim is very time efficient. Claim payments can be done electronically with in a couple of days of review of the claim. They make it easy for people with busy lives!
Insurer: Nationwide
By: Michael
Better than human insurance!
Easy to submit claims - prompt reimbursement. Customer for over 10 years. Can’t imagine having a beloved pet as a family member without this coverage.
Insurer: Nationwide
By: Jennifer
Timely claims processing
Check was received in timely manner. Glad to have dog insurance! Thanks
Insurer: Pets Best
By: Carlton
Fast payment
Fast payment, works well with vet, no paperwork for us! Pricey, though, but our boy is worth it!
Insurer: Trupanion
By: Nat
Another good experience.
I submitted a claim for both the Wellness Plan and Major Medical. As always, the claims were easy to file and the payment was in my bank within a couple of weeks. One was for a vet visit related to an acute issue, the other claim was for monthly heartworm pills we give our puppy. The forms are easy to fill out and it is clear what documentation is needed. The policy handbook spells out clearly what will be covered, what won't be covered and what the payment will be. The website is easy to use as well. I was able to check on the status of the claim. Pet insurance is always a gamble but both of my dogs have had major surgery and most all of the costs have been covered. I find that Nationwide has been easy to work with.
Insurer: Nationwide
By: Kristen
Fast, Easy, and Convenient
I love Nationwide's system of emailing my claims. It makes it easy and convenient to submit claims and within a week or two the payment gets sent over! Love it.
Insurer: Nationwide
By: Keya
Terrific Coverage
We have 2 dogs both insured by Nationwide Pet Insurance. We submit claims using the app. It takes almost no time to submit. Nationwide alerts us to receipt and processes the claims quickly and without drama. We are very happy with the excellent service and highly recommend it.
Insurer: Nationwide
By: Brian
Excellent system for reimbursing claims.
Submitting a claim is as easy as toasting a bagel. The response time has been fine and the direct payment system is terrific.
Insurer: Nationwide
By: joe
You rock!
Submitting a claim was super easy and having pet insurance gives me great piece of mind. Getting reimbursement for my claim took longer than normal but that was because the vet did not include their diagnosis on their paperwork, which was not Nationwide's fault. However, once I got updated paperwork from the vet, Nationwide handled my claim quickly. Thank you for everything you do!
Insurer: Nationwide
By: Aretina
Great insurance with a slow turnaround time
It's great to have insurance on our pups because they tend to somehow get hurt a lot. My only complaint is having to cover costs and then get paid back versus having a card to use. We also have to submit so much claim information and the turnaround time takes forever. With our other dog we have had no issues, however with our pup we haven't gotten all the claims resolved yet and we are waiting for reimbursement. I'm glad to be working with Nationwide and highly recommend it, but just know you come out of pocket and the reimbursement takes a month or so.
Insurer: Nationwide
By: Shaina