Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Best pet insurance
Everyone i have dealt with has been majorly friendly. Always calls and checks on my dog to make sure he is doing great. I couldn’t ask for a better insurance company
Insurer: ASPCA
By: Tara
Very responsive and timely with claims processing
ASPCA could not make insurance simpler. Their web interface for filing claims is super simple and straight forward. They process claims in a very timely manner, and they are very responsive when I have any questions or issues. Dexter has had a few health issues over the years and ASPCA has been super helpful in offsetting some of the cost. Thanks!
Insurer: ASPCA
By: Jess
This insurance is extremely easy to use (via the app), very prompt, and has covered all issues as promised.
We are very pleased with this insurance plan. Super easy and intuitive app. Prompt reimbursements. No hassles at all. We even received a call from "Bob" inquiring about the health of our dog, following a recent claim submittal. Super cool.
Insurer: ASPCA
By: Jon
Overal a good plan.. just payments could be a little quicker. Reps are very pleasant.
Overall the insurance is great .. the forms are easy. the reps on the phone are very pleasant. the only issue was the payment took longer than explained.. but was easy to transfer to account. . Thank you !
Insurer: Nationwide
By: Trevor
Nationwide fairly reviews claims, stands by its policies and fairly processes reimbursements.
Other than one problem I had with communicating with Nationwide, I have been very satisfied with your system and your performance. My communication issue was about a year ago and it was very frustrating, as I couldn't find out from the representative what was additionally needed for my claim to be reviewed again. So that one difficult experience influenced my feelings somewhat. However, overall I am very happy with the policy and have found that Nationwide stands by what it owes according to the policy, it is easy to submit claims, and claims are processed quickly without too many/any follow-up information required. In other words, Nationwide does not put you through a ringer to get what's owing to you. I'm very happy with Nationwide's plans and performance, and am grateful to have it as my beloved dog ages.
Insurer: Nationwide
By: Evelyn
I am new to pet insurance, I wish I had signed up for this years ago.
Thank you for all your help!
Insurer: Nationwide
By: Todd
Love the staff at ASPCA
I love the staff at ASPCA - I would really love it if you could raise your reasonable and customary charges for a few items.
Insurer: ASPCA
By: Diane
Great service
Great service. Peace of mind knowing he's covered.
Insurer: Nationwide
By: Debbie
Thank you
Thank you. I have recommended you to several people. This rollercoaster ride with all that has happened with my baby has been such an emotional time, I am thankful for your coverage so I can continue to get him the care he needs
Insurer: Nationwide
By: Angel
Working with Nationwide is a Dream
The coverage Nationwide provides and the ease of filling claims makes working with this company effortless. Not only has coverage been outstanding, reimbursement for my claims happens quickly. It's great! I have two older pets who are covered under a different insurance provider (didn't know any better when I started those policies). They have been a serious disappointment, denying most everything with the most childish of reasons. In stark contrast, it has been an absolute pleasure working with Nationwide at every step of the way. I cannot recommend this company highly enough and I am so very thankful for the help and service they've provided to me and my boy. Thank you, Nationwide!
Insurer: Nationwide
By: Kristi