Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Great Service
Thank you, Nationwide, for always taking the time to answer my questions. I feel a higher level of comfort knowing that Lilly Rose has a great insurance company in her times of need.
Insurer: Nationwide
By: Amy
In a prefect world, all health insurance will be like Figo
Quick reimbursements, easy to understand policy limitations and rules, customer supports actually response with useful answers, complete transparency and full explanation when claims' are denied. For the past three years we had numerous claims approved and reimbursed in timely fashions. Me and my 2 cats had gotten more than our money worth with Figo. The peace of mind that it provides us -- knowing that I CAN take my cats to see the vet or to the ER, because they are covered -- is PRICELESS!! Figo's service is the very definition of the terms "insurance".
Insurer: Figo
By: Lee
Turn around time
Hi Nationwide, thank you for taking such good care of my baby girl. The only "complaint" I would have is that the time it takes to process a claim and get refunded seems to take a long time. But, the customer service is fantastic! Thank you for offering health insurance for my doggie Winnie!
Insurer: Nationwide
By: Kerry
I tell everyone about you
We are so happy with the service and level of care we get from Nationwide pet insurance. When I call with a question, the representatives are helpful, courteous and caring. Your response to claims is quick and the process is simple. Our Roxie was able to have surgery to fix her knee because of this insurance. Today, she runs around with her new “sister” Cassie, who we signed up for insurance a week after we adopted her. Thank you!
Insurer: Nationwide
By: Carol
Choose Nationwide - reliable
I am not too impressed with the rep over the phone but overall Nationwide has been the best in comparison to other pet insurance. One thing that could be improved, the process is too long - almost a month
Insurer: Nationwide
By: Eka
THE pet Insurance you've been looking for: There when you need it
Nationwide has been there for me EVERY time we have need to use it! I will certainly renew. They are prompt with their review and payments, And they make it easy to file online!
Insurer: Nationwide
By: Craig
I've loved having Nationwide!
I've loved having Nationwide - it's comprehensible and straightforward. Being able to submit claims online/through email makes the process easy and quick. The processing time is speedy and thorough and electronic claim reimbursement has been amazing! I have to spend very little time/effort in getting everything handled which means more time to spend with my pups :)
Insurer: Nationwide
By: Rachel
Great policy, Fast and efficient processing of claims.
Fast and efficient processing of claims. I had some confusion on claims and the representative were very helpful on my call.
Insurer: Nationwide
By: Dianna
They care for the wellness of my dog!
Mikey has bad skin allergies in the spring & summer. Nationwide is there for me to help with the cost of his care. I would definitely recommend them!!
Insurer: Nationwide
By: Debbie
Nationwide pet insurance is the best
It was always a smooth process and you understood that my dog is a family member
Insurer: Nationwide
By: Allison