Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Amazing service, very quick turn around time on claims
My dog is six and I’ve had Trupanion since she was 14 weeks old. They are amazing and when the u expected happens they are there to help. The turn around time on claims is better than human insurance! I usually receive an email with 24 hours stating the coverage for my claim and receive a check in a week. I will continue to refer my friend to Trupanion.
Insurer: Trupanion
By: Lisa
Great care and communication
We have been using Embrace and have had very positive experiences with our 8 y/o shar pei Keaton for about four years. We rescued his sister Addison last spring and added her to the policy. Although our coverage has its challenges with her past history and the pre-existing conditions of shar pei, we have been very satisfied overall with coverage, communication and even appealing several claims. The Customer Service staff and the adjusters are articulate, helpful and responsive. We explored changing carriers when we added a second dog but decided that Embrace was still the best choice and have not regretted our decision.
Insurer: Embrace
By: Nina
Stand by promises
All of my contacts with Trupanion have been exemplary. You stand by your promises, and invariably express extreme caring for the people whose pets you have insured, at times when we maybe stressed due to managing a serious condition for our pet. Thank you!
Insurer: Trupanion
By: Bruce
Awesome
They where awesome, especially when waiting for an answer of approval
Insurer: Trupanion
By: Robin
Pleasant & friendly
Pleasant & friendly
Insurer: Trupanion Canada
By: Jeoff
Prompt response
Have only had wellness visits, thankfully, for our two Labs. Embrace has responded quickly and reimbursed us for those charges. Have yet to place a claim for an illness or injury but would expect same level of service.
Insurer: Embrace
By: John
Love Trupanion!
I’ve been extremely satisfied since I got Trupanion coverage for my puppy. The claims process is super easy and when I need to call they are always super friendly!
Insurer: Trupanion
By: Holly
Great coverage. Quality Customer Service.
Embrace was recommended to me and I am thoroughly satisfied with their customer service, coverage, and ease of claim submissions. I have had other pet insurance which was not bad but Embrace is definitely better.
Insurer: Embrace
By: Richard
So far I can't complain
I got trupanion because a friend of mine had it & their dog got cancer & I was shocked to see that they were paying their claims. I had pet insurance several years ago with another company & after several years I had to put in a claim & they literally paid me back peanuts. So far I've been pleased with the small claims that I've sent in & they have paid.
Insurer: Trupanion
By: carol
Great customer service
I have been particularly pleased with the customer service! I filed a claim for my pup and days later there was a kind follow-up to see how he was doing. I also appreciated the ability to upload my bill on the phone app and process payment so much quicker!
Insurer: ASPCA
By: MaryAnn