Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Without Trupanion I couldn't get my Gypsy
Trupanion has always been polite and very helpful !! If I didn't have them my Gypsy would be miserable ! Keep up the good work Trupanion !!!!
Insurer: Trupanion Canada
By: Linda
Very best customer support
This company has the very best customer support. Keep up the good work because, as a consumer, if I get someone rude, discourteous, and sounds like I'm bothering them, well then I refuse to continue a business relationship with that company.
Insurer: AKC
By: Roland
No hassle coverage of total hip replacement in my working dog!
Embrace communicates both when your claim is received and in a week when it is covered or not (I guess- never been turned down).
Insurer: Embrace
By: Sonja
Fast, profesional and polite.
Personell on phone was fast, profesional and polite. Always a great experience calling and getting insuranced paid, in one word smooth. No headache, no hassle, no hard accent to understand.
Insurer: AKC
By: Matthew
Great staff
The rep understood was patient and help me through I felt pretty silly after that all it was an email with my photos to the claim dept. She told me not to worry! I went into a complete brain fog my mind was on my pet! She was very kind and understanding 10stars not enough thoughtfulness is what every pet owner needs from your company that is exactly what I got . Way to go !!! One happy customer!
Insurer: Trupanion
By: Kimberli
Very professional
Sterling was very professional and helped me with my questions. He even went the extra mile by helping me with my dogs claim forms.
Insurer: Trupanion
By: Catherine
Very professional
the person I spoke to was very professional.
Insurer: Trupanion
By: Dale
Very helpful.
Trupanion has been very helpful and compassionate whenever I have had to deal with insurance or claims.
Insurer: Trupanion
By: Creagh
Extremely happy
As always, we are extremely happy with all of our interactions with customer service and overall in being a Trupanion customer! I have no doubt we will have all of our future animals signed up with Trupanion! One suggestion: It would be great and very convenient if the invoice submitted could be associated with the claim in customer portal so it could be viewed at same time as reviewing claim details. Like a link that when clicked opened a pop up window showing submitted invoice. Something like 'click here to view invoice associated with this claim '.
Insurer: Trupanion
By: Marianne