Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Not sure what took me so long
I wish I had found Nationwide Pet Insurance before. They're amazing!
Insurer: Nationwide
By: Lorena
Nationwide was wonderful again!
This claim went so smooth. The vet center sent the claim in for me and the next day Nationwide sent me an e-mail stating they have received it and it is in processing. Approximately four weeks later, I receive a check to cover the expense of an emergency broken tooth extraction. Also, every time I call Nationwide, they are so courteous and helpful on the phone. I will always be with Nationwide as long as I have pets.
Insurer: Nationwide
By: Dena
Great service, as always
Submitting the claim was easy and the payment was timely. Always a pleasure to do business with!
Insurer: Nationwide
By: Kim
Nationwide VPI are truly as good as their word---and that's saying a lot!
Seemingly, all too often the service claims made by businesses, particularly insurance companies, leave a lot to be desired. However, Nationwide VPI pet insurance are truly as good as their word. They are very customer responsive, efficient, timely and equitable in adjudicating veterinary medical and preventative health care claims.
Insurer: Nationwide
By: Gordon
Easy and reliable
Doggie had leg surgery so I’ve used the insurance twice to reimburse me for the X-rays and surgery. Claims were processed quickly and staff is very responsive. Claims process is very easy, take the claims form to the vet, they’ll stamp it, and send that form in with the vet bill. Super easy!!
Insurer: Embrace
By: Tiffany
Excellent service
Embrace is such a user friendly pet insurance . I highly recommend to all of my pet loving friends . The claim process is very easy. My veterinarian office processes the claim for me and I get a response right away via . Email . They have been so helpful anytime I have a question .
Insurer: Embrace
By: Rose
Excellent Service and Insurance
I am so happy with this company. Customer Service Reps are friendly, compassionate, helpful and professional. My claims have been processed swiftly. Overall I totally recommend ASPCA INSURANCE To any pet owner. It’s peace of mind knowing you can rely on them for help with your pet. Thank you
Insurer: ASPCA
By: Sue
Wonderful pet insurance
Healthy Paws Pet Insurance has been wonderful. They reimburse me in a timely manner and genuinely seemed concerned about my pet’s wellbeing.
Insurer: Healthy Paws
By: Marcene
Outstanding
Every time I contact Embrace the staff are wonderful and very understanding and caring. And share their experiences with me. Comforting me when my cats are sick and giving me so much love and support. I give them an 11 for sure.
Insurer: Embrace
By: Ralph
Exceptional service
My dog , Waldo, is a recent client of Healthy Paws. Only with them for a few months. So very thankful for them, as I just recently found out he has an injury to his elbow joint. I filed my first large claim with them, and was promotly reimbursed. Their customer service is exceptional, and they even sent an email to me to see how he was doing. I highly reecommend them if you are shopping. I had a previous policy with another pet insurance provider and didn'thet half the service we have received from Healthy Paws.
Insurer: Healthy Paws
By: Shelby