Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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First claim-very pleasantly surprised by how easy
It's been 10 years since we had pet insurance and at that time, had another carrier. Cannot believe how quickly they followed up on our first claim. Especially surprised considering our vet visit was 12/21 and our vet sent in the claim. We received an email notification regarding reimbursement 12/28. Had issues logging in to see the results since could not remember password. Agent reset by phone and answered all questions that I had. Even though we're on the west coast, their customer service hours are convenient 8:30 am to 8:00 pm EST.
Insurer: Embrace
By: Pamela
Surgery covered!
Recently my dog had a surgery to repair torn ACL. Healthy Paws covered 90% of her surgery cost within two weeks of submitting the claim. I am extremely happy with their service and would highly recommend them to anyone who is looking for pet insurance.
Insurer: Healthy Paws
By: Anna
Trupanion is true love for our fuzzy companions 🐾
Great service. Quick processing of claims.
Insurer: Trupanion
By: Elizabeth
I LOVE Healthy Paws!
I can't recommend healthy paws enough. Their rates are extremely reasonable and when it came down to really needing them, they were time efficient and exceptionally supportive. My pup tore her ACL and the process to have it healed was extensive and stressful. Submitting my numerous claims was seamless and the reimbursement was quick and easy. I have recommended them to my Vet and Dog PT as well for other pet parents that are looking for a reliable insurance. 5 stars!!
Insurer: Healthy Paws
By: Kristen
Healthy Paws is the BEST!!!
Healthy Paws has always been there whenever I have needed them for my Goldendoodle. They are the best and I am so happy I chose them for my dog's insurer.
Insurer: Healthy Paws
By: Jackie
Great
My dog had a injury-requiring a MRI plus acupuncture. My older dog has arthritis in her back requiring medicine for her illness. Embrace claims department was quick to help reimburse .
Insurer: Embrace
By: Christy
The customer service rep help me...
The customer service rep help me solve all issues with my pet insurance policy I am greatly appreciated for all the help and I'm very happy to continue doing business with AKC pet insurance
Insurer: AKC
By: Naomi
Great customers service
Great company they truly care about you and your animals
Insurer: Trupanion
By: Lynn
Best Pet Insurance Period
Healthy Paws Pet Insurance is the absolute best pet insurance on the market. I have had my 6 year old Whoodle (half poodle/half wheaton terrier) insured with Healthy Paws since he was 12 weeks old. It has paid for itself 10-fold. I've always been reimbursed within days and have never had anything questioned. I wish my health insurance was as easy to use as my dog's health insurance. As long as I have a pet, I will have pet insurance through Healthy Paws.
Insurer: Healthy Paws
By: Julia
Highly recommend Healthy Paws!
Healthy Paws has been a lifesaver - literally! My aging dog lost his eyesight, and subsequently fell and broke his shoulder. Between the emergency visit, surgery, medications, and physical therapy, his medical care is costing in the tens of thousands of dollars. Healthy Paws reimbursed the charges, as expected, with no hassle, and no complaints. And claims submission is a breeze online. And, the icing on the cake - they even check in on how my dog is doing from time to time. What health insurance company does that? Healthy Paws! I cannot recommend them highly enough. Because of them, my dog is getting excellent medical care that I would not otherwise be able to afford. Thank you!
Insurer: Healthy Paws
By: Ellen