Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My concern with a claim was resolved within 3 days to my satisfaction.
I questioned a denial of a claim made in November. After sending additional information to Embrace my concern was resolved in a positive manner.
Insurer: Embrace
By: John
Fantastic, friendly, informative
Kayla was fantastic, friendly, informative and above all helpful. I was very stressed out with AKC when I called and was ready to drop coverage if I didn't get proper help. Kayla addressed my concerns and gave me next steps... she did a great job.
Insurer: AKC
By: Luis
Very easy to file a claim and get reimbursed.
Filing the claim was very easy. I used the app and uploaded the picture of the vet bill. They emailed me back to let me know they received the claim. I could track the process of the claim and reimbursement on the app. They even called me to see how my dog was doing.
Insurer: ASPCA
By: Jennifer
Amy was wonderful and answered...
Amy was wonderful and answered all my questions and provided me with all the information I needed to make an informed decision.
Insurer: AKC
By: Nicole
Embrace allowed us to get lifesaving care
Embrace has been the best customer service experience we have ever dealt with, period. They are quick and efficient, extremely fair in their claims process, and overall the easiest part of managing major medicinal issues for our boxer boy. Our dog was 8 months old and diagnosed with Steroid Responsive Meningitis Arteritis. Without immediate care and months of medication, he would have died, but thanks to our vets, care credit and embrace, we have weathered the initial diagnosis and one relapse and still have a healthy, happy; typical boxer pup. The claims process is simple and the reimbursement process quick and easy. We were only denied one claim - for diarrhea, because we had seen the vet for diarrhea during the waiting period so it was deemed pre-existing. I don’t agree with that, but given their quickness to reimburse every other multi-thousand dollar claim, I can’t complain. The other WONDERFUL thing about embrace is they will not drop you for claims! Premium renewals and pricing are not based on whether or not you made claims, which means we have the security of having insurance for our dog even if he relapses again.
Insurer: Embrace
By: Sabrina
Extremely patient and knowledgeable
Jasmine, your insurance specialist was extremely patient and knowledgeable in answering my questions. It is rare to get this level of assistance which I greatly appreciate.
Insurer: AKC
By: Kimberly
Best Pet Insurance Company!
I am thoroughly satisfied with Embrace. I have had a few ups and downs with my two cats over the past year, and they are always quick to assist and to help me whenever I need it.
Insurer: Embrace
By: Jessica
Claim was settled in less than a week's time,
Claim for wellness visit got there at the last minute because I thought it had been filed by my vet's office. However, we made the deadline and the claim was settled. All of our experiences with Embrace, which included a stem cell transplant for the same dog, were met with a helpful staff. Embrace for us has truly been a hassle free insurance company. My questions are always answered and the staff goes out of their way to help me.
Insurer: Embrace
By: Ann