Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide is Great Insurance
Nationwide has been a great insurance company for two of my dogs. My first dog covered by Nationwide, Baxter, had Cushing's Disease and required a lot of medical attention. Nationwide covered almost everything and made it easy for Bax to get the medical care he needed. My pug, Bina, was born with bad knees and just had to have both of them surgically corrected; additionally, she is under treatment to desensitize her allergic reaction to bee stings. Nationwide covered most of her surgery costs and has covered almost all of her allergy treatments. I have been happy with how quickly they reimburse me and I have recommended them to family and friends.
Insurer: Nationwide
By: Jean
Amazing Coverage!
I feel so fortunate that we got pet insurance for Bella with Nationwide. Nationwide came highly recommended as we were planning on rescuing and adopting Bella as a puppy. We couldn't be happier with the coverage and customer service. It gives us such peace of mind knowing that Bella can receive the best care. Thank you Nationwide!
Insurer: Nationwide
By: Julie
Excellent Service with quick payment
This is the second time I have used my ASPCA insurance for Flounder. The first time he developed Pneumonia and more recently a serious problem with his nostril. In both instances, the insurance claim was easy to submit, processed in a timely manner, and paid promptly. I couldn't be more pleased with the service.
Insurer: ASPCA
By: Ed
Healthy Paws is the best pet insurance - it’s a life saver
Healthy paws is amazing insurance. Every claim is promptly processed and the coverage is clear and understandable. They care and ask after my dogs well being. If human insurance was this good we would all be better off
Insurer: Healthy Paws
By: Christina
Communications are great
They are very good about keeping me informed to the statis of my claim.
Insurer: Embrace
By: connie
Claims
You guys have been great and quick on turning around our claims. Thanks for checking up on Baloo also!
Insurer: Nationwide
By: Stacey
Multiple Surgery Claims
Nationwide pet insurance has been very easy to work with allowing all documents and invoices to be submitted electronically. Checking on my claims was very easy as well on the easy to navigate website. My dog just had to have 3 surgeries in a row and all my claims were processed quickly and without any issues. They have made it easy to care for my fur-baby and keep my bills paid. Thank you!
Insurer: Nationwide
By: Abby
Peace of mind and excellent service
When we first got our dog 5 years ago, I was on the fence about whether or not to buy pet insurance for him. On and off over the years i've thought "is this worth it?". But when a lump on my dog's leg turned out to be cancer I was so relieved to have the policy from Healthy Paws! Waiting for the test results and the surgery was nerve wracking, but the only thing i had to focus on was to do what was best for my pup - not to worry about whether i could afford the treatment. With that peace of mind we were able to schedule the surgery quickly, and he is recovering well. The claims process with Healthy Paws was super-easy. The app lets you start a claim by simply taking a photo of the bill from the vet. The claim was processed quickly, and i received reimbursement within a week of filing a claim. A few days later i received an email just checking in on how my dog was recovering from his surgery - i definitely felt like we were well taken care of.
Insurer: Healthy Paws
By: Osa
Claim response and service was excellent
My dog had a "fever of unknown origin". Her temperature and white blood cells were extremely high. We incurred a huge amount of vet bills, reaching our maximum benefit in two weeks. PetsBest response to the claims I filed was beyond all my expectations. They were prompt (less than a week) and precise. I thought I might have some trouble with reimbursement from the insurance company because, since my dog was so ill, my claims were quite large and used up all of our benefits in less that two weeks. But, every penny was paid in full, and quickly. The kind folks in the Chat Room were extremely helpful with their explanations and their advice. I can't say when I've had a better service experience anywhere.
Insurer: Pets Best
By: Susan