Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Reliable
Having pet insurance is seemless and the service is so fast!
Insurer: ASPCA
By: Amanda
Good
We have been with Trupanion now for more than 9 years. Not only do they provide excellent service, they care about our pets! I have recommended Trupanion to many friends and family members and will continue to do so.
Insurer: Trupanion Canada
By: Marie
Fast turn around and payment
I have 2 dogs and have submitted claims for both due to different reasons. ASPCA always processes the paperwork quickly -I don’t need to double check since they always seem to do it so efficiently. My experience with previous insurers has always been negative, so dealing with ASPCA is delightful and I’m more than happy to recommend them to other pet lovers!
Insurer: ASPCA
By: Zoe
Any time we have questions, they are always answered by someone who sounds like they care about our pets.
Although we have never submitted a claim, when I explored the option of changing our deductible amount, the Customer Care representative was very helpful when discussing our options. She didn't try to sell us options that would be beneficial to them but instead took our needs into consideration. She even informed us that our premiums would go down due to our dog's weight. How refreshing! She also made me feel that she really cared about our pets.
Insurer: Trupanion
By: Mary
They were very helpful
They were very helpful & sent me what I needed right away. I had the email I needed before I was done with the phone call.
Insurer: AKC
By: Sarah
Pleasant
People are not pleasant when you speak with them. They are always in rush. Do not have time to explain a question asked. Or they sigh, like they have asthma. Oh no, I actually have to work. Not with Trupanion. I asked my question, received my answers efficiently and were informative. The representative was Pleasant, such a nice word these days.
Insurer: Trupanion
By: Barbara
Best Insurance possible
Once again, I am so glad I choose Embrace for my kitties. One of them has been diagnosed with cancer and I was able to give him the best treatment . Its a terrible thing to see a beloved pet getting sick. It would be even worse to know there are treatments available to save his life and not be able to afford. it. THANK YOU Embrace for helping with the bills and making the entire reimbursement process very smooth .
Insurer: Embrace
By: Claudia
The best
Embrace is one of the best moves I have ever made. They go out of their way to help and claims are done with speed and accuracy .
Insurer: Embrace
By: michael
I've never had an issue
As far as customer service is concerned, I've never had an issue. If I have any complaint, it is with claims.
Insurer: AKC
By: Timothy
Life saving
So happy I signed up with Trupanion i did my first claim and i have no idea what to or how to do i called Trupanion and they answered all my questions, helped me and besides all they were so supportive and positive with the condition of my little Mia
Insurer: Trupanion
By: Kelly