Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast, easy, convenient.
We have a large mixed breed 20 month old dog and our insurance plan has helped us to get him the best possible care. We inquired about specific services before taking the plan and we have had no trouble seeing reimbursement according to our plan. It’s super easy to submit a claim and claims are processed quickly. Great communication from Nationwide as they process the claim.
Insurer: Nationwide
By: Jennifer
One of the worst Pet insurance you can ever have
One of the worst Pet insurance you can ever have ... never ever subscribe to this insurance Have raised claims after a month for two of the diagnosis and they claim that these are preconditions ... They are extremely slow , rude and can;t explain things appropriately ...
Insurer: Pets Best
By: Tom
Excellent! Best pet insurance we've had
You have covered every claim promptly and effiiciently. I highly recommend Embrace.
Insurer: Embrace
By: Ruth
So Easy!
Love that all I have to do is use the pre-printed form, fill in one box and attach the invoice. Nationwide Pet insurance does the rest. And the processing tome for our claims is great!
Insurer: Nationwide
By: Thomas
Happy I have my insurance
I am happy to have had my insurance. Although we’ve only recently made claims the process was pleasant and they were very nice to deal with.
Insurer: Nationwide
By: June
Fast, easy, friendly service.
Nationwide has been very helpful with the care of my dogs. I have really appreciated the “helpline” when I have needed it after Vet hours.
Insurer: Nationwide
By: Rebecca
New Customer from another company
I am so happy I switched to Nationwide for pet insurance, the claim process was fair and easy and their customer service is second to none, I'm considering switching all my insurance to Nationwide. Thanks for the great care.
Insurer: Nationwide
By: Craig
Love Nationwide
Nationwide has been great so far! It has decent response times and great coverage!
Insurer: Nationwide
By: Chris
rance for your fur baby!
We could not have done it without pet insurance unless getting severely into credit card debts. Once the claims have been submitted we have always gotten paid in less than a week. Friendly team, easy to reach and talk to. Never had a problem and again great coverage! Our baby had multiple issues since she was a puppy! Never expected that! Highly recommend Embrace to any pet owner!
Insurer: Embrace
By: Angelique
The insurance is easy to understand, and claims have been processed efficiently.
The insurance is easy to understand, and claims have been processed efficiently. Having the insurance gives me peace of mind that if my dog has a serious problem, most of the cost will be paid through the insurance.
Insurer: Nationwide
By: Bruce