Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Very efficient
ASPCA IS QUICK TO REIMBURSE AND EASY TO FILL OUT INFORMATION. VERY FRIENDLY SERVICE
Insurer: ASPCA
By: Candy
I LOVE This Company!!!
I have never dealt with an insurance company that is so pleasant, efficient and caring. I feel protected and you get what you pay for.... COVERAGE!
Insurer: Embrace
By: Lisa
Embrace stands by their policy in an effortless and caring manner...
After having gone through an emergency surgery on my lab, Jazzy and days of not knowing whether she had cancer, it was such an effortless and caring experience dealing with Embrace... The entire process was so easy and quick allowing me to focus my full attention on my dog...
Insurer: Embrace
By: Ane
Always a pleasure to write an excellent review.
We have been serviced by Embrace since we brought our Puppy home almost 4 years ago and have certainly had our share of claims both serious and and cautionary. The response has always been prompt and professional.
Insurer: Embrace
By: Samuel
Embrace does respond quickly and professionally with no issues
We’ve had our German Shepherd with Embrace since we got her at one as rescued dog. Embrace has always been timely with no hassles in coverage. Extremely pleased
Insurer: Embrace
By: Steve
Can't recommend Embrace highly enough!
I'm so thrilled to have purchased Embrace for my 13 month old Bernese Mountain Dog the day he came home; I chose them based on the recommendation of the staff at my vet's office. We had a rough first year and Embrace was wonderful through it all. They covered some major expenses as they said they would; and the Wellness Rewards are totally worth it. The process to submit claims and receive reimbursement couldn't be easier... this most recent claim was no different than the positive experiences I've had throughout the last year. I've already recommended them to family and friends!
Insurer: Embrace
By: Roberta
Great coverage, accurate reimbursement- No hassle, no nonsense, no surprises
I highly recommend Embrace Pet Insurance. We have been impressed by the coverage, the fact that they have covered everything exactly as they advertise, and they pay claims quickly and accurately. Our English Lab, Misty, discovered snow at the end of 2016 and injured her leg. At less than a year old she required a $4000+ surgery which Embrace honored fully. The surgeon indicated that the opposing leg would likely require the same surgery. It did! We put the surgery off until Mom passed, as Misty was a great and comforting companion to Mom in her final hours. I kept all the wellness and injury/surgery related receipts for our second year of coverage and submitted them to Embrace along with my summary of what I felt was covered. The covered all I claimed (and even more when they caught a mistake in my summary). The Explanation of Benefits statements were accurate and complete. I was fully reimbursed within 2 weeks, including coverage for this second $4000 surgery. No hassle, No nonsense, No surprises. I wish I could say the same for my family health insurance.
Insurer: Embrace
By: Louis
very satisfied with the current policy and response time
I had 5 dogs in total. Lost 2 that had currently had insurance and rescued 3 more. All of my dogs are covered. The reimbursement structure is fair and reasonable and the TAT for when they complete a claim is quick. If I had questions regarding my policy or claim activity I always received a quick response. I have researched other companies and I am very happy with ASPCA.
Insurer: ASPCA
By: janet
Thankful for Embrace!
Henry was diagnosed with lymphoma in December and, after diagnosis and 2 rounds of chemo, has already racked up over $1,500 in vet bills. Embrace has reimbursed over $1,000 so far. I've had a policy for Henry for 6 years and, until last month, he had never had a claim. To go from nothing to this extreme of weekly chemo is rough - but knowing that I have Embrace to help with the bills has been a lifesaver. With 2 young children, I don't know if I would have been able to say yes to the best treatment without Embrace.
Insurer: Embrace
By: Sara
Overly broad preexisting policies.
Although I have never at this point reached my deductible, I feel the company would fulfill their obligation in a timely manner. As stated above I think their presisting policies are too strengthen, once you have a condition it is not unusual to always request that it be checked on a vet visit, with Embrace that is enough to get the entire visit cost rejected. I think the determining factor should be treatment not just checking.
Insurer: Embrace
By: Alan