Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Excellent quick service as usual!! Can’t say enough good things about Embrace!
Hate to think what would happen if I didn’t have Embrace for both our Goldens, age 11 and 2. Embrace has always been there for us. Just love them. Have friends who have put their pets on Embrace from our recommendations. Wonderful service. Keep up the good work.
Insurer: Embrace
By: Diane
Genuinely the kindest assistance one could ever need.
I just want consumers to know that I’ve been with trupanion for over 8 years and when the time came to need the coverage, not only were they there to assistant me with the claim but emotionally. The kindness and compassion helped me get through a very difficult time. And most importantly without the coverage I would not have been able to save my pets life. Thank you from the bottom of my heart!
Insurer: Trupanion
By: Laura
Great Service, Caring Staff
great company. Never have any issues with payment items, quick on refunds, great staff if you have to call. good rates
Insurer: Pets Plus Us
By: Suzy
Very courteous and efficient
The person I dealt with was very courteous and efficient. Sent me a claim form via email and I was all set.
Insurer: AKC
By: Kelley
Pets Best IS the BEST
Pets Best was fast and fair in its service
Insurer: Pets Best
By: Jane
I will be thrilled or disappointed...
I will be thrilled or disappointed when I hear about my next claim. My first one was for a non-covered injury costing me $3000. This one will hopefully be covered but don't know yet. I wasn't sure that the customer service rep knew as much as she could
Insurer: AKC
By: SUE
Tried multiple Insurance Companies: Found the pearl of the clam bed!
If you've shopped, tried and been disappointed previously, check out this company! Went through Petplan, VPI and Nationwide with a chronically allergic calamity prone fur child. 1.5 yrs = broken nails w infections, dog bites, abscesses, ER visits, atopic dermatitis, puncture wounds, lameness & finally dx of elbow dysplasia. X Rays for that dx were fully reimbursed and the policy paid for itself just from that one $600 bill. I pay $53 per month. EVERY claim, EVERY time, submitted in 5 min online, fully paid per policy terms, w/in 7 days. SIMPLE, SAFE & HONORABLE COVERAGE.
Insurer: Pets Best
By: Rachel
REALLY impressed with Embrace Pet Insurance
Embrace Pet Insurance is 10 stars. I'm really impressed with how easy it is to file a claim and how fast you get reimbursed. They make it sooo easy. I will continue with them for the life of my Indy who is already 14. Thank you.
Insurer: Embrace
By: Cherish